Hewlett Packard(HP) Job for a Technical Solutions Representative Vacancy in Abuja,Nigeria, February 28th 2012
Job Title: TECHNICAL SOLUTIONS REPRESENTATIVE (ABUJA)
Ref No: 701686
Job Location: Abuja,Nigeria
DESCRIPTION
Provide 1st or 2nd level technical support (applications)
Participates in projects for process or quality improvements.
Work is reviewed periodically by Supervisor or Team Lead.
Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions.
Working more independently and from a standard protocol to respond to customer issues.
Moderate judgment may be used to supplement the outlined process.
Proactively assist customers to avoid or reduce problem occurrence.
QUALIFICATIONS
Education and Experience Required:
College or University degree in IT related discipline will be highly appreciated
Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Experience in SW Development and SW customization experience
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
Knowledge of SW tools and Web based applications (Microsoft , Oracle, JBOSS)
Problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported.
Superior skills in both written and verbal communication
Experience in customer facing role either remote or face to face
Experience in a phone based remote role, esupport, e-chat or similar
Familiarity with computer technology.
HOW TO APPLY
Log on to http://hp.taleo.net/careersection/2/jobsearch.ftl# &
Go to ‘Job Number‘(Box 1) and enter the Ref No given above
Application deadline is 30th March 2012.
Quality Assurance Officer at Contec Global Group
Network Optimization Engineer at Airtel Nigeria
Fiber Engineer at Brainshare Technologies & Services Nigeria Limited
Information Technology Officer at Bristow Helicopters (Nigeria) Limited
Manager, Pre-Sales & Fulfillment at 9mobile
Coordinator - Service Fulfilment MTN Plaza at MTN Nigeria
Mobile Software Engineer at Roducate Limited
IT Manager at Blueridge Microfinance Bank
Programme Officer (Resource Mobilization and Partnerships) at Oando Foundation
Workshop Manager at Redline Automobile Service
Chemical Engineer - Sulfuric Acid Plant at African Industries Group (AIG)
Network Optimization Engineer at Airtel Nigeria
Field Operator III at Nautilus Nigeria Engineering and Construction Limited (NNEC)
Personal Assistant at Ocean Tide Global
Quality Control Engineer - Insulation at Amaiden Energy Nigeria Limited
Massive Recruitment at the Economic Community of West African States (ECOWAS)
HR and Administrative Supervisor at Nigeria Solar1988 Company
Administrative Assistant at CrossBoundary Energy (CBE)
Quality Control Officer in a Leading Cosmetic Manufacturing Company
Quality Assurance Officer at Contec Global Group
Service Engineer at Royal Power and Energy Limited
Information Management Coordinator at Save the Children
Human Resources (HR) Officer at Monikol (Nigeria) Limited
Accounts Manager at Advantage Health Africa