Fan Milk Nigeria Plc Job Vacancy for an IT Support Officer,March 2012

Fan Milk Nigeria Plc Job Vacancy for an IT Support Officer,March 2012
At Fan Milk, we welcome talents like you to join the team of seasoned and talented professionals in our quest to continue to be a leading manufacturer and marketer of healthy, nutritious and safe frozen dairy and non-frozen dairy food products with distribution channels across the length and breadth of Nigeria.
Here, you have every support and challenges that can make you blossom and realise your true potential and life goals.

This is an excellent opportunity to join a small IT team supporting  a user community  of approximately 50 across Lagos. In order to be suitable for this vacancy you must have strong communication skills, a thorough knowledge of Windows environments and have proven experience in supporting networks, users and infrastructures.  This is a contract position and successful candidate will be based in Lagos and covering seven locations and offices across Lagos. Please see below for detailed job description and requirement:



Job Title:  IT Support Officer

 Job Description:

• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions, either face to face or over the telephone;
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• replacing parts as required;
• providing support, including procedural documentation;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users’ accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with end users and other professionals (e.g., software developers or other external IT Solution partner/provider);
• testing and evaluating new technology 

• Sound mind
• can do attitude
• ability to take initiatives
• ability to work with minimum supervision
• problem solver

• A minimum of B.Sc or HND in Computer Science or related discipline
• A thorough and proven experience in most of the task detailed in the job description.
• Technical certifications such as CCNA and others, a clear advantage