Etisalat Nigeria recruitment for a Shop Manager , Experience Centre
Job Title: Shop Manager , Experience Centre
The Shop Manager, Experience Centre will ensure the effective and efficient operations of assigned Experience Centre
Location NG
Function
Job Summary
Principal Functions
Manage selling and customer service activities in assigned Experience Centre and train Retail Advisors on service delivery procedures to optimize and sustain sales performance, profitability and customer satisfaction
Initiate and manage relationships with internal and external customers
Ensure resolution of customer queries/ complaints received at Experience Centres and implement measures aimed at guaranteeing optimal customer satisfaction
Liaise with the Distribution team to ensure maintenance of optimal stock levels in assigned Experience Centre
Handle administrative duties in assigned Experience Centre and escalate issues to relevant units/ departments where necessary
Facilitate the provision of after-sales support to customers
Provide guidance and manage the performance of subordinates
Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Regional Retail Sales
Perform any other duties as assigned by the Manager-Regional Retail Sales
Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock losses
Ensure proper maintenance of all equipment and fixtures in assigned Experience Centre
Ensure compliance with all health, safety, security and emergency policies and procedures
Liaise with relevant personnel to facilitate trainings for Retail Advisors in assigned Experience Centre as required
Attend team/ divisional/ departmental meetings as required
Educational Requirements
First degree or equivalent in any discipline
Experience,Skills & Competencies
Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a service environment
Method of Application
APPLY ONLINE
Lead - Retail & AES Shops at Airtel Nigeria
Trainee Hardware / Computer Engineer at KyDAL Office Point (KOP)
Field Engineers at FiberOne Broadband Limited
Product Manager at SunFi Technology Limited
Product Designer at Wazobia Technologies
PHP Software Engineer at Jumia Nigeria
PHP Senior Engineering Manager at Jumia Nigeria
Scrum Master at Uridium Technologies
Software Developer at the International Institute of Tropical Agriculture (IITA)
Campus Ambassador at Optimus Bank
Admin Assistant at Imperial Law Office Attorney
Monitoring and Evaluation Officer at the Nigeria Centre for Disease Control
Training Consultant at the Nigeria Centre for Disease Control
IT Assistant - CMUL at the Nigeria Centre for Disease Control
Account Officer at Mapemond Limited
IT Assistant - (Abuja) at the Nigeria Centre for Disease Control
Finance Intern at Beyond Credit Limited
IPC Project Manager at the Nigeria Centre for Disease Control
Manufacturing Manager at Nestle Nigeria Plc
Customer Support Officer at Tincan Island Container Terminal Limited
Front Desk Officer at Robeck Locks Limited
Security Officer at Golden Silk Industries Nigeria Limited
Medical Laboratory Scientists at Ideal Health Check and Co. Limited
Production Supervisor at Sunrose Consulting Limited
Medical Imaging / X-ray Technician at the Institute of Human Virology Nigeria (IHVN)
Service Management Executive at Interswitch Group
Customer Insight Officer at Tincan Island Container Terminal Limited