Hewlett-Packard (HP) Job Opening in Nigeria for a Technical Solutions Representative

Hewlett-Packard (HP) is the largest technology solutions provider in Europe, Middle East and Africa (EMEA) and worldwide. The company's offerings span from IT infrastructure, personal computing and access devices to global services, imaging and printing. Our customers are virtually everybody: consumers, small and medium sized companies, large corporations as well as Government institutions.

HP is recruiting to fill the position of:

Job Title: Technical Solutions Representative
Ref No: 1208347
Location: Lagos
Job Description

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
• Represent and lead an HP team in a face to face customer location visit, industry
• Conference / trade show, vendor meeting, e.t.c.
• Partners actively with the Sales Pursuit team
• Respond to service, product such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical)
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
• Ability to provide direction and guidance to process improvements
• Ability to articulate clearly, recommend and explain resolutions /clients.
• Understand and utilize ITIL

• Technical Diploma or equivalent working experience
• Typically requires 3-5 years general IT related experience, or equivalent combination of experience and college level education.

• Excellent verbal and written communication skills in language to be supported
•  Advanced troubleshooting skills in a technical environment
• Phone and remote support experience. E-support experience, knowledge and resolution ability
• Ability to solve and document solutions for usage of other technicians and customers
• Ability train peers on solutions
• Ability to take full ownership for resolution with escalated customers
• Ability to lead technical action plans
• Excellent analytical and problem solving skills
• Advanced Software and hardware knowledge of computing, storage and peripheral devices
• Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support
• Advanced proficiency with case management databases and tools
• Superior customer service skills