Recent Nigerian Jobs at Tociano Nigeria Limited Lagos, February 7th 2013

Tociano Nigeria Limited is recruiting to fill the following position:

Job Title: Office Executive
Location: Lagos
Responsibilities

• Assist and support administrative staff in their day to day operations.
• Assist and coordinate with sales and marketing teams.
• Conduct marketing research, document and report to the marketing department.
• Support sales staff in handling and documenting customer accounts.
• Perform competitor product analysis and prepare reports.
• Prepare and reconcile customer balances.
• Correct discrepancies in customer account balances.
• Assist inventory controlling staff in maintaining inventory records.
• Assist front office staff in maintaining the office premises clean and neat.
• Assist front office in preparing, scheduling and organizing meetings, events and appointments

• Minimum of 1 years experience in Office Management would be added advantage
• Minimum of HND/B.Sc in any relevant course of study.
• Applicants should know how to use Microsoft office, Microsoft excel

• Maintain office services and office records
• Ensure effective day to day running of the office
• Handle all third party inquiries and manage internal staff relations
• Receive and transmitting as appropriate, accurate record of all messages and correspondence from third parties to the company.
• Efficient use of the computer to prepare, control and manage correspondence, reports and documents.
• Arrange and co-ordinate meetings, trainings etc.., taking minutes and keeping notes.
• Maintain and monitor the use of office equipment
• Design, implement and maintain filing systems
• Establish and maintain procedures for record keeping
• Interface and negotiating with key suppliers/contractors.
• Anticipate, maintain and replenish office and outlets supplies.
• Maintaining the condition of the office and outlets and arrange repairs as necessary.
• Arranging regular servicing and maintenance of all electrical equipment including generators and computers in office and all outlets and ensuring adequate supply of all fuels, oils, etc
• Maintain a safe and secure working environment
• Ensure efficient resolution and timely settlement of all utility bills and local levies.
• Prepare and submit weekly and monthly administrative reports
• Briefing the General Manager or MD/CEO on a daily basis
• Organize and store documents and computer based information.
• Protect organization’s value by ensuring confidentiality of official files and data
• Maintain Organizational Efficiency
• Oversee junior office staff and prepare operational reports and schedules to ensure efficiency
• Monitor and manage all staff attendance & staff data. Handle personnel issues relating to staff conflicts, absenteeism, welfare, etc.
• Facilitate recruitment process
• Assist to define office policies and procedures and ensure adherence
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• Minimum of 3 years experience in Office Management would be added advantage.
• Minimum of HND/B.Sc in any relevant course of study.
• Applicants should know how to use Microsoft office, Microsoft excel

• To maintain record of receipts as well as issuance of items that are going out of the warehouse so as to ensure accuracy and completeness
• To undertake the function of stock taking and confirm the periodic stock on a regular basis by working closely with the designated staff members
• To supervise the offloading process, the subsequent arrangement of merchandise, material, etc., and consignment so that it can be accessed and identified easily
• To ensure the correct and timely valuation of the inventory and to be involved in directing and managing procedures related to offloading, packing and unpacking
• To be involved in reconciliation of physical stock with the stock in the system
• To oversee that the arrangement of goods has been done in an orderly system within the stock location system so that the stock can be stored easily and retrieved whenever there is a requirement.
• Similarly, he/she ensures that the stocks stay physically protected in the warehouse

• Minimum of 2 years experience in Stock Management would be added advantage
• Minimum of HND/BSc in any relevant course of study,
• Applicants should know how to use Microsoft office, Microsoft excel.

• Ensure daily activities at the store
• Maintain the store and displays clean all times
• Greet customers and offer information about the products
• Make orders for customers and receive deliveries
• Understand and anticipate customer's needs
• General office duties such as answer telephone, take orders, send emails, ensure maintenance at working place
• Assist in shipment preparation
• Manage shifts schedules for all of the store's employees
• Assist the Store Manager when filing in forms, returns, and control documents according to agreed control procedures
• Make inventory and store goods
• Check all products to see if there are not damaged
• Handle financial transactions
• Receive and solve complaints about the services or products
• Offer technical support to customers if required
• Provide support to the Store Manager in implementing programs and execute operational and organizational objectives

• Minimum of 1 years experience in Store Management would be added advantage
• Minimum of HND/B.Sc/ND in any relevant course of study

• Assist in receiving, supplying and managing stock inventories.
• Check and verify stocks received as against vendor bills.
• Determine equipment and material issues to the production staff.
• Handle stock inventories in a warehouse setting.
• Maintain and manage stock records and statements.
• Handle and manage stock of products in an organized manner.
• Prepare requisition orders for the incoming stock.
• Prepare stock utilization reports.
• Enter the stock reports and statements in a database.
• Handle and manage perishable stock under right temperature.

• Minimum of 1 years experience in Stock Management would be added advantage
• Minimum of HND/B.sc/ND in any relevant course of study

• The Sales attendant will assist customers with locating products in the store and should be able to explain product features and benefits. Verbal communication and customer service skills are top priority for sales attendants as this facilitates effective interaction with customers as well as with other sales attendants.
• Create or update customer profile records.
• Keep clientele informed by notifying them of any special offers or store promotions, sales and future merchandise of potential interest.
• Make entries into store stock cards of all sales or stock transactions
• Count, track and update physical stock balances
• Receive and display new stock and keep stock in merchantable state
• Attend scheduled training
• Study and have thorough knowledge of products features and benefits
• Maintain the quality of the store fittings and fixtures and responsible for store cleanliness
• Implement directives to secure stock against possible theft and other security risks to the store
• Contribute to team effort by accomplishing related results as needed.
• Maintain the highest level of personal hygiene.
• Welcome customers by greeting them; offering them assistance
• Direct customers by escorting them to display walls and counters; suggesting items.
• Drive sales by advising customers and providing information on products to help customers make selections; offering suggestions and opinions.
• Record sales and process payments by totalling purchases; processing cash or credit cards as directeded by the Shop Manager.
• Meet sales targets and promote brand loyalty
• Undertake other duties of a reasonable nature, as may be determined by the Shop manager
  

• People skills and self- confidence are vital as the candidate should be comfortable proactively approaching customers to answer questions they may have about a product.
• Sales attendants must understand how to display products to make the customer shopping experience flow seamlessly.
• Numerical skills and high energy levels are essential
  

• A Shop supervisor works with, and supports the Shop Manager to ensure effective overall store operations and the achievement of set sales targets.
• A Shop Supervisor will act as a sales associate, mentor and administrator. 
• The Supervisor must maintain open communication with the Shop Manager and make the Shop Manager aware of any operational or merchandising issues, working together towards resolution
• Assists Shop Manager to provide a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
• Study and have thorough knowledge of products features and benefits
• Make entries into store stock cards of all sales or stock transactions
• Count, track and update physical stock balances
• Receive and display new stock and keep stock in merchantable state
• Attend scheduled training
• Implement directives to secure stock against possible theft and other security risks to the store
• Work with the Shop Manager to schedule employee shifts to maximize staffing and effectively drive store profitability
• Work assigned and varying shifts as required
• Contribute to team effort by accomplishing related results as needed.
• Uphold all company policies and procedures
• Perform Shop Manager responsibilities in the absence of the Shop Manager
• Consistently creates a welcoming environment for the customer by greeting and assisting and well as quickly responding to customer inquiries and needs.
• Drive sales by advising customers and providing information on products to help customers make selections; offering suggestions and opinions.
• Maintain the reputation of the store by providing customer focused service and ensuring that standards of quality, store cleanliness, store fittings and fixtures, and safety are met
• Work with the Shop Manager to drive sales and brand loyalty and ensure that the store meets set sales targets
• Regularly communicates with Shop Manager to discuss strengths, opportunities, and trends in business.
• Undertake other duties of a reasonable nature, as may be determined by the Shop manager and/or management

• Given that the Supervisor will assume the Shop manager’s responsibility in the absence of the Shop Manager, requisite skills include administrative, excellent interpersonal and communications skills, computer proficiency and leadership skills.

• Driving sales and brand loyalty to ensure that the store meets set sales targets.
• Maintain the reputation of the store by providing customer focused service and ensuring that standards of quality, store cleanliness, store fittings and fixtures, and safety are met.
• Assist shop attendants to sell and to provide additional cover when the shop assistants are on leave, sick, attending training courses or are otherwise unavailable.
• Manage approved employee scheduling to maximize staffing.
• Achieve sales targets and company goals by orienting and counselling sales attendants; prepare sales staff appraisals and deal with staff infractions.
• Daily review sales performance and communicating sales expectations to sales team.
• Enforcing all company policies and procedures among the sales team, including the company’s dress code and code of conduct.
• Keep daily report of all activities in the store and prepare weekly reports to Sales Manager/Management.
• Undertake other duties of a reasonable nature, as may be determined by management.
• Markets merchandise by studying advertising, sales promotion, and display plans; analysing operating and financial statements for profitability ratios.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers.
• Maintaining a customer register and data base.
• Responding to customer comments and complaints and communicating escalated issues to the Sales Manager.
• Ensure availability of merchandise by maintaining inventory and responsible for all aspects of stock handling and security of the stock.
• Secures merchandise against shrinkage by implementing security systems and measures.
• Maintain record of sales and reconciling cash receipts on a daily basis.
• Implementing special promotions and displays.
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• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributes to team effort by accomplishing related results as needed.

• Customer Focus
• Tracking Budget Expenses, Pricing,
• Vendor Relationships,
• Market Knowledge
• Staffing
• Results Driven
• Strategic Planning
• Management Proficiency
• Client Relationships
• Excellent Communication skills