Aero Contractors recruitment for Reservation Officers in Nigeria, April 2014

Aero Contractors recruitment for Reservation Officers in Nigeria in  Kaduna, Kano, Enugu, Uyo, P/Harcourt, Abuja and Lagos
Are you looking for career advancement in a world class organization? Aero Contractors has a number of vacant positions for the right talent.
Want to be part of a world-class organization? Here's your opportunity to take your career to new heights.


Job Title: Reservation Officer

Reports To: Head, Ticketing Services
Function: Generate revenue from sale of ticket
Location: Kaduna, Kano, Enugu, Uyo, P/Harcourt, Abuja and Lagos

Purpose Statement
Responsible for sales of Aero tickets and assisting passengers with their travel needs by providing frontline excellent customer service in order to generate revenue and ensure customer satisfaction.

Working pattern: Shift work.

Working relationships

• Internal : Other staff
• External: Passengers.

• Sell and issue Aero tickets
• Confirm and modify flight bookings
• Respond to customers inquiries and provide information on flight schedules and procedures.
• Determine space availability on travel dates requested by customers and assign/sell such when available
• Prepare, locate records and information for customers
• Offer fare quotes to all Aero customers to provide the best applicable fares and generate sales.
• Reconciliation of daily sales reports with the Finance department
• Promote all Aero products to create awareness and generate sales.
• Keep passenger records and information. 

• A good university degree/HND in any of the Social Sciences or Business Management Disciplines.

• Knowledge of basic airline fares and ticketing
• Knowledge of cash handling and credit card transaction
• Detail oriented and accurate
• Ability to perform basic mathematics
• Ability to work under minimal supervision
• Excellent Customer service skills
• Excellent oral and written communication skills
• Ability to handle stressful situations

• 1- 3 yrs experience in Ticketing, Sales or Customer Service