Job Vacancies in Lagos at Swiss International Hotels & Resorts, August 2014

Swiss International Hotels & Resorts began more than 30 years ago as a group of Swiss hoteliers offering Swiss Hospitality at its best. The company has 27 hotels in operation and development in 8 countries globally, including Nigeria.


International Hotels & Resorts is recruiting to fill the position of:

Job Title: Female Receptionist
Location: Lagos
Job Description includes;

• Assist in keeping the hotel reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Conduct regular security checks throughout the day and report any security issues to line manager
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Provide reports, as required, for housekeepers and management
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
• Maintain personal knowledge by completing in-house training and workbooks
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office
• Applicants should be not be less 5.8ft.

• To ensure service delivery at every point of sale in the Food and Beverage Department. Supervising and co-ordinating of the Food and Beverage Department.
• To ensure that the customers' promises are delivered and that customers are satisfied within the framework of financial targets set.
• To ensure that guests receive high quality service
• To ensure that the applicable regulations are complied with
• To be responsible for his or her own results
• To optimise the supply chain and the use made of raw materials