Gilead Pharmaceuticals Limited Job Vacancies, 7th February 2015

Gilead Pharmaceuticals Limited is recruiting to fill the below position:
 

Job Title: Food and Nutrition Customer Service Specialist
Location: Lagos
Job Description
This is an exciting opportunity for an individual looking for a fast paced environment where experience will be drawn upon to effectively assist in resolving customer issues. This individual will also be involved in product testing, documentation and hosting occasional phone training sessions as needed.

Job Responsibilities

• Provide timely and efficient application and basic technical support to existing customers via phone, web and/or email
• Address account escalations and deal with unique customer requirements
• Keep accurate documentation of support activities and communications
• The successful candidate must be able to work under pressure in a busy environment and have an aptitude for logical problem solving taking ownership until resolution.
• Keep customer informed of progression with issues and provide follow up
• Continually review, revise and update customer account data for accuracy, including contacts and mailing information
• Provide support and assistance to remote and internal team members

• Requires bachelor's degree in foods and nutrition, dietetics, or a related field OR the equivalent of 1-2 years' work experience in the above mentioned areas
• Strong PC and system navigation skills, specifically in a Windows-based environment
• Previous customer service or support and/or basic technical experience required
• Excellent verbal and written communication skills and interpersonal skills required

• Basic knowledge of food and/or nutrition-related information is a must
• Proven ability to meet deadlines, problem solve and teach others Excellent organizational, and customer service skills
• Must be able to work independently as well as coordinate efforts with other team members on universal customer issues.
• Able to multi-task in a fast-paced environment/set priorities within time constraints
• Courteous and professional phone manner, demeanor and attitude are essential

• Analyze sales and marketing project and budgets
• Review and analyze sales and pricing reports
• Liaise with external auditors
• Profit and loss reporting
• Assist with annual budget

• HND/BA/B.SC
• Must have excellent English skills
• Must be conversant with Microsoft packages
• Minimum of 1 year experience within a similar role
• Be able to work under pressure
• Must have an understanding of supply chain