Guest Relation Officer Vacancy at Bolton White Hotel Premium Abuja

At Bolton White Hotel Premium, we are dedicated to ensuring the comfort of our hotel guests. Our luxury resort in the heart of Garki, Abuja offers unparalleled guest services, including transportation, business services, event venue hire, and wedding planning, to name a few.
Conveniently located in the one of the most secure location in the city, near Sahad super store, Bolton Premium Hotel is superbly placed to cater to your guest service requirements, ensuring that your stay is both pleasant & unforgettable.

We are recruiting to fill the position of:

Job Title: BWHA/15/03 Guest Relation Officer

Location: Abuja

Duties And Responsibilities

• Meet and greet guests upon their arrival at the hotel.
• Cooperate and coordinate with the other hotel departments to provide an efficient service.
• Accompany guests within the hotel to arrive at the desired place.
• Provide general information and directions.
• Advise and assist guests on leisure activities, places to visit and travel arrangements.
• Interact with guests and provide a welcoming atmosphere.
• Coordinate and supervise activities for guests.
• Attend to guests' queries, needs and other special requests.
• Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems.
• Promote the facilities and services offered by the hotel.
• Be especially attentive to repeat guests and other VIP guests.
• Bid farewell to guests at the end of their stay.

• Minimum of Higher National Diploma in Hospitality Management or other relevant course.

• An outgoing and cheerful personality.
• The ability to deal with difficult situations and sensitive issues.
• The ability to multitask and work under pressure.
• The ability to keep confidentiality and privacy.
• Fluency in English and ideally knowledge of a foreign language.
• Telephone manners.
• Computer literacy.
• A diplomatic and polite manner.
• Customer service skills.
• Communication and listening skills.
• Organizational and time management skills.
• Decision making, negotiation and problem solving skills.
• A smart and well groomed appearance (I have to look really smart at all times!).

• General knowledge of various topics such as the arts, cuisine, history, geography and culture.
• The ability to absorb information quickly and keep myself updated daily on the latest news, events and so on.
• The ability to communicate with people from all walks of life and of different nationalities.
• Fluency in other indigenous or foreign languages will be an added advantage.