Jobs in Lagos for a Divisional Field Service Engineer at Cummins Inc.

Cummins Inc. - A global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation
systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 48,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 6,800 dealer locations. Cummins earned $1.48 billion on sales of $17.3 billion in 2013.

We are recruiting to fill the position below:

Job Title: Divisional Field Service Engineer (MD/HD)

Req ID: 1500015N
Location: Lagos-Island-Nigeria, PGBU
Job Type: Experienced - Professional / Office

Job Description

• Works with the Divisional Field Service Engineer to provide service engineering and technical assistance to repair location for a particular division/territory.
• Prepares detailed analysis and written reports of problem investigations. Communicates with customers who possess a wide range of skill levels.
• Assists in conducting installation, startup, maintenance, repair, training and modification of systems for purposes of evaluating product improvements.
• Enable early notification, problem detection, investigation, and documentation on new product issues. Communicate key technical information to technicians.
• Assists the Divisional Field Service Engineer in responding to distributor technical inquiries. Provides repair location with technical support to quickly resolve complex product issues. Provides updates to technicians on key technical information relating to product issues and repairs.

• College, university or equivalent preferred or equivalent technical experience required.

• Intermediate level of relevant work experience required

• Communication - Written And Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company.
• Warranty/Policy Support - Has working knowledge of the warranty, extended coverage, and policy programs. Is able to evaluate a policy request and determine whether it qualifies or not. Has the capability to determine root cause of failure and assign accountability. Is able to communicate the decision in a diplomatic manner. Coaches/trains employees.
• Rapid Problem Solving - Aware of the problem solving databases and the Rapid Problem Solving Process. Aware of the 7-Step Problem Solving and Six Sigma methods to identify and define product issues, to develop and implement fixes, and to implement controls to ensure that the issues will not be repeated.
• Diagnostics - Familiar with the basic elements of on-board diagnostics and their relevance. Knows when/if diagnostics should/could be applied; capable of applying it at the basic level.
• Component Failure Analysis - Ability to analyze engine and/or power generation equipment failures at the component level and to collect the relevant data to develop and support the analysis and conclusions. Demonstrated knowledge by conducting failure analysis on multiple systems.
• Data Gathering And Analysis - Capable of selecting and performing the required measurements in a safe manner to determine data quality and to apply predefined applications to raw data sets.
• Distribution/Service Network Knowledge - Knowledge of the Distribution Business Unit's role in the distribution and support of Cummins products. Effectively communicates and works with Distributor personnel to complete performance plan objectives which require interaction with the global distribution network.
• Field Investigation - Ability to conduct all aspects of a field investigation including; organizing the investigation with field organization and using service tools for diagnosis, analyzing data, and generating a field investigation report. Has completed multiple field investigations. Can train/mentor this skill.