Graduate Jobs in a leading Credit Bureau Company in Nigeria, April 17th 2015

Stresert Services Limited - Our client is one of the leading credit bureau companies in Nigeria. As a result of growth, they require the service of:


Job Title: Relationship Officer

Location: Lagos

Job Summary

• The role will be an interface between the company and its Members/ Data Providers. Must have an excellent rapport and develop relationship with Members/ Data Providers.
• Activities are conducted with the objective of increasing the amount of sales with the present Members and identifying and acquiring new business from potential Members/ Data Providers.

• Identify and acquire new customers.
• Execute customer relationship plans.
• Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers.
• Achieve revenue targets across different product/ service offerings by the company.
• Introduce new service offerings to customers.
• Build and maintain relationships with bureau subscribers to ensure customer satisfaction.
• Ensure optimal customer service experience at every client interaction.
• Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.
• Any other duties of similar responsibilities assigned from time to time.

• Minimum of a university Degree in a numerate of semi-numerate discipline.
• Good customer service skills
• Good planning and organizing skills with an eye for detail.
• Excellent negotiation skills.
• Excellent listening skill; Must be detailed to the later
• 1 - 2 years post qualification experience as a relationship officer/customer service executive preferably in the financial services sector.
• Must have good knowledge of MS Office.
• Excellent communication and interpersonal skills