Customer Care executive Jobs in a Cleaning Services Company in Lagos

Global Resort Consult is an operated independent Cleaning Services Company, that specializes in all kinds of Cleaning Services e.g. Post-Construction Cleaning, Corporate/Home Cleaning, Commercial/Industrial Cleaning and General Cleaning Services.
Job Title:  Customer Care Executive

Responsibilities:

• Providing help and advice to customers using your organisation's products or services;
• Communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• Meeting with other managers to discuss possible improvements to customer service;
• Being involved in staff recruitment and appraisals;
• Training staff to deliver a high standard of customer service;
• Leading or supervising a team of customer service staff;
• Learning about your organisation's products or services and keeping up to date with changes;
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
• Issuing refunds or compensation to customers;
• Keeping accurate records of discussions or correspondence with customers;
• Analysing statistics or other data to determine the level of customer service your organisation is providing;
• Producing written information for customers, often involving use of computer packages/software;
• Writing reports analysing the customer service that your organisation provides;
• Developing feedback or complaints procedures for customers to use;
• Developing customer service procedures, policies and standards for your organisation or department;