Jobs

Customer Information Service Officer Job in Lagos at Resource Intermediaries Limited

Jun 2, 2015, 11:22 AM

Resource Intermediaries Limited is a company registered in Nigeria to engage in outsourcing services. The conceptual definition of the company is "easing business burdens", which is the
fundamental reason for our existence. In living this definition, we focus on three key areas; Human Resource Recruitment & Management, Janitorial Services and Business Support Services (Legal and Company Secretarial Services, Information Technology and Finance & Accounting).

Job Title: Customer Information Service Officer

Job Description :

Reporting directly to the CIS Officer and is responsible for account opening and reactivation, attending to all customer enquiries and proffering timely and accurate solutions to customers’ needs.

RESPONSIBILITIES

Ensure adherence to the SLA for processing account opening and other customer requests
Open additional accounts for existing customers
Ensure accounts are reviewed and opened in line with regulatory requirements
Perform Account maintenance
Attend to all customers enquiries promptly and efficiently
Maintain and update customer files
Card linking and hotlist
Process customer’s statement of account request for embassies, parastatals etc
Process/issue Bankers Confirmation, Status enquiry, e-dividend mandate and Reference letter as required
Resolution of customer complaint and request via CRM
Initiate the resolution of customer’s dispense errors
Process Cards and cheque books request
Custody and release of cards and cheque books to customers
Process stop payment/Block funds/Restrict/Gens request and other amendments received in the banking hall
Process/Profile customer’s internet banking request

EDUCATIONAL QUALIFICATIONS

Minimum of an HND Upper from any accredited polytechnic
Not more than 26years of age for new intakes or 28years for those with relevant Customer Service experience.
Minimum of 5 Credits including Mathematics and English in not more than 2 sittings
Any Customer Service qualification will be an added advantage

SKILLS REQUIRED

Customer relations
- Time management skills
- Sound knowledge of bank products and services
- Good listening skills
- Good problems resolution skills
- Good documentation and filling management skill
Attention to details and accuracy
Interpersonal skills
Effective communication skills
Ability to work under and manage pressure
People management skills