Jobs
Entry Level Job at Cummins Inc., June 17th 2015
Cummins
Inc., a global power leader, is a corporation of complementary business
units that design, manufacture, distribute and service diesel and
natural gas engines and related technologies, including fuel systems,
controls, air handling, filtration, emission solutions and electrical
power generation systems.
Job Title: QuickServe Champion (361)
Job: SERVICE
Primary Location: Nigeria-Lagos-Lagos-Island-Nigeria, Lagos, PGBU
Job Type: College / University
Recruitment Job Type Professional - Entry Level
Job Posting: Jun 17, 2015, 1:56:06 AM
Unposting Date: Ongoing
Req ID: 150002C7
Description:Supports
several aspects of a function’s Functional Excellence efforts. Works
within assigned functional discipline to assist with improvements in
common functional processes and tools. Assists with the development of
communications to ensure that employees are up-to-date on functional and
discipline ideas and efforts. Assists with identification of
appropriate training opportunities. Deploys the communications strategy
to increase awareness, enthusiasm, and participation in the functional
excellence program. Maintains updates and accuracy of information
documented in functional databases, websites, etc. Assists with
management of assigned projects. Assists with Global Position Profiles
Assists with Cummins Operating System Functional Assessment Process.
Qualifications:
Skills
- COS - Have very little knowledge of the understanding and use of
continuous improvement through the lens of the COS ten practices.
- Facilitating Internal Relationships and Consensus - Basic ability to
pull a broad mix of people and related skill bases together for a
common purpose and goal. It will often involve ability to influence
because people on your team will very rarely report directly to you as a
leader. Group dynamic techniques to have an individual or group work
through a challenging issue, probe for issues/concerns and drive to
consensus.
- Analyze Issues - Some knowledge or awareness of how to analyze
issues. Demonstrates basic analysis of issues and some application of
logic and problem solving skills. Identifies the connection between
different issues and problems.
- Tolerance of Ambiguity - Can decide and act without having all the
details of a situation. Tolerates uncertainty. Can comfortably assess
the risk of uncertainty. Acts resourcefully when dealing with ambiguous
situations. Shows some evidence of the skill being performed. Can
demonstrate a basic knowledge of the skill.
- Manage Customer Relationship - Basic understanding of techniques and
tools to enhance productivity (i.e. schedules, appointments, call
plans, etc). Has a basic understanding of attitudes and behaviors to
establish relationships and build trust. Understands the need to and
responds with the appropriate time frame to customer needs. Identifies
decision makers and those influential in the decision process and
effectively communicates with them. In managing this relationship,
displays core values (e.g. empathy, etc.) and is able to adequately
interrogate matter to identify root concerns.
- Develops Systems and Processes - Some knowledge or awareness of how
to develop systems and processes. Limited application of systems and
processes to improve and complete work. Documents simple work processes
and procedures.
- Innovate - Some knowledge or awareness of innovation. Approaches
problems with curiosity and open mindedness. Generates new ideas within
area of responsibility. Contributes own perspective in collaborative
innovation efforts.
Education, Licenses, Certifications
- College, university, or equivalent degree in field appropriate for the function required.
Experience
Minimal relevant work experience required.
- Monitor customer feedback from each branch (NPS survey verbatim and
trends) to understand how process skills and behaviours’ impacts
customer perceptions, and work with branch staff to improve
satisfaction.
- Ensure service technicians understand the basic elements of the QuickServe process and how it impacts their daily work.
- Monitor key process indicators for each branch on a daily basis to
understand process performance, and provide coaching to Service staff as
needed to correct problems and improve performance.
- Recognise staff who consistently execute the process well to achieve
high performance and strongly discourage behaviours intended to
circumvent the process.
How to Apply
Interested and suitably qualified candidates should
Click Here to Apply
