Heritage Circle Vacancies in Lagos for Sales Associates

Heritage Circle - A private shopping experience for the modern African gentleman. We want to champion the way African men discover, access, and enjoy the finest brands from around the world.


We are recruiting to fill the position of:

Job Title: Sales Associate

Location: Lagos

Job Description

• As a Concierge, you play an instrumental role in providing the service experience that has made Heritage Circle continue to grow.
• From day one, you will play an important role in building our brand image and in preserving key customer relationships.
• You will be valued, appreciated, competitively rewarded, and given every opportunity to thrive in an entrepreneurial environment where you can reach and surpass your potential.

• To achieve sales objectives, exceed clients’ expectations, and develop lasting client relationships.

• Follow the Heritage Circle Concierge standards to ensure delivery of an outstanding shopping experience and observe client confidentiality and company policies.
• View every inquiry as a sales opportunity and take the initiative to close sales by assisting clients with online registration, processing of orders, and answering any product or brand related inquiries.
• Support internal departments with appropriate checks that enable a safe and secure shopping experience for new orders and returns.
• Demonstrate a can-do attitude in every situation by successfully adopting a customer-centric approach to every sale and identifying ways to personalize the experience of every customer.
• Provide customers with prompt assistance by email or telephone with any information they require regarding orders, returns, and shipping preferences.
• Construct clear and accessible lines of communication for current and potential VIP customers.

• Bachelor's Degree or equivalent Sales experience in Fashion and/or consumer goods retail (Current undergraduate students must have at least one (1) internship experience within a consumer goods environment such as retail, hospitality or travel)
• Demonstrated ability to trouble shoot as well as take a proactive approach towards sales origination, customer service, and service delivery
• Articulate and professionally converse in the English language, with exceptional writing and conversational skills, including a high standard of spelling and grammar
• Spoken fluency in Yoruba, Ibo, or Hausa.
• Excellent work ethic, outstanding interpersonal skills and ability to establish new client relationships, maintain trust and rapport with existing customers, and confidently manage difficult and demanding clients
• Keen eye for detail and the ability to support a rapidly growing team in a fast-paced, entrepreneurial environment
• Experience as a Sales Assistant or similar within a luxury consumer goods environment such as retail, hospitality or travel is strongly preferred.

• Successful candidates will be enrolled into The Luxury Concierge Development Program, a 9-week program designed to help you master the fundamentals of direct-to-consumer luxury retail.
• The program takes an experiential and “hands-on” approach towards transforming retail professionals into high performance relationship builders, with a set of skills necessary to build trusted, long-term customer relationships.