Jobs
Client Services Officer Job at Chips Bits & Bytes Limited (CBBL)
Chips Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology and Power Solution (Solar and Inverter).
We are recruiting to fill the position below;
Job Title: Client Services Officer
Main Job Tasks and Responsibilities
- Prepare letters and documents
- Receive and sort mail and deliveries
- Maintain appointment diary either manually or electronically
- Organize meetings
- Tidy and maintain the reception area
- Should be very much familiar with MS Office and Internet.
- Deal directly with customers either by telephone, electronically or face to face
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
Education and Experience
- B.Sc. or HND in relevant discipline
- 2 - 3 years minimum experience in related field is required
- knowledge of computers and relevant software applications
- Knowledge of administrative and clerical procedures
- Product knowledge
- Must be a FEMALE
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
Key Competencies
- Interpersonal skills
- Communication skills - verbal and written
- Customer service orientation
- Adaptability
- Initiative
- Stress tolerance
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
How to Apply
Only successful applicants will be contacted.