Jobs

CAO-Customer Service Officer Vacancy in a Healthcare, Agriculture and High-tech Polymer Company


Adexen Recruitment Agency - Our client, a global enterprise with core competencies in the fields of healthcare, agriculture and high-tech polymer materials.


We are recruiting to fill the position of:

Job Title: CAO-Customer Service Officer


Job reference n°: 950
Location: Nigeria
Industry: Trade

Job Description

  • Coordinate 36 months rolling forecast delivery plan with customers, seeking to continuously improve forecast accuracy
  • Manage the relationship with the key accounts logistics and purchasing teams
  • Closely cooperate with product supply to ensure proper demand planning is in place and to ensure products are delivered within agreed terms
  • Elaborate and monitor specific process KPIs and identify and propose process improvement measures
  • Monitor product availability and manages safety stock levels
  • Open and maintain customer accounts
  • Monitor specific legislation development impacting our product distribution
  • Monitor credit and track payments by distributors in partnership with finance organizations
  • Assist the head of CAO with project related activities
  • Contributes to the achievement of the overall annual business sales objectives by ensuring all customer needs are being met
  • Monitor product shipments to customers and respect of delivery terms
  • Act as first contact for customers for incoming demands as well as proactive communication for all shipment related matters
  • Escalate to CAO and sales managers delivery and forecast related issues, answering customer complaints and proposing solutions in partnership with CAO Head
Requirements
  • Strong customer focused communication skills
  • Strong planning and organizational skills
  • Basic knowledge of SAP and APO tool
  • Advanced knowledge of MS Excel and MS Access
  • Knowledge of statistical methods
  • Basic negotiation skills
  • Ability to operate in complex environments with multiple contacts
  • Good mastery of English and French
  • Excellent analytical skills
  • BA or equivalent degree and 3 to 5 years of work experience, preferably in international logistics
Remuneration
Attractive Package

How to Apply

Interested and qualified candidates should:
Click here to apply online