Customer Service Representative Job in Lagos at Capricorn Digital Limited

Capricorn Digital Limited is a digital solutions and distribution company that supports the growth of agents, merchants, entrepreneurs and/or small and medium sized businesses through the efficient and effective distribution of digital products and services utilising its extensive distribution network
across Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Brief Description

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Perform customer verification
• Prepare and distribute customer activity reports
• Maintain customer databases
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken

• OND/HND/B.Sc. holders
• Ability to type
• Knowledge of administrative procedures
• Numeric, oral and written language applications
• 0-2 years customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications