Recent Nigerian Jobs in a Multinational Technology Company

Our Organization is a leading and dynamic multinational technology company, with an excellent track record in the Pay-TV business sector across Africa and Asia.


As part of our expansion plan, we are in search of multi-talented and achievement driven professionals to fill the existing vacant position below:

Job Title: Customer Service Representative

REF: CSR 006
Location: Nigeria

Responsibilities
The ideal person will:

• Maintain customer records by updating account information
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Contribute to team effort by accomplishing related results as needed.
• Resolve products or service problems by clarifying the customer's complaint.
• Selecting and explaining the best solution to solve the problem

• B.Sc/HND in any Social Science/Art related discipline
• Minimum of 2 years experience in Customer Service

• Oversee regional and local sales representatives and their trade partners
• Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Assess marketing potential of new and existing store locations, considering statistics and expenditures and direct sales and service outlets of the organization.
• Visit franchised dealers to stimulate interest in establishment or expansion of business. Review operational records and reports to Zonal sales Director and determine profitability Direct, coordinate, and review activities in sales and service, accounting, record keeping and stock check/taking of the company's products.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Generate and develop customer leads from previous below the line activity which will in turn convert to active subscribers
• Corporate sales activities - Source relevant and profitable contract both within the public and private sector for bulk subscribers
• Identify and develop new markets/monthly sales plans in accordance with company's strategy and goals

• First Degree or equivalent, preference for higher qualification
• Minimum of 5 years of post-qualification experience in Business Development/retail Management
• Minimum of 3 years preferably in a Pay TV, telecommunication, or FMCG environment.
• Relevant professional qualifications will be of added advantage
• Product / service knowledge
• Leadership and team development
• From customers to improve company's service

• Take care and monitoring the equipment in the transmitter
• Track satellite dish signal
• Be responsible for equipment maintenance and signal content monitoring
• Update channel list on the transmitter station
• Troubleshoot minor faults in the transmitter station/Servicing of generators
• Compute and send daily and weekly reports to superior.

• B.Sc/HND in Electrical Electronics Engineering, Computer Science/Engineering, Physics, Telecommunication Engineering and other related discipline
• Minimum of 2 years experience in related field

• Maintain organization staff by establishing a recruiting, testing, and interviewing program
• Prepare employees for assignments by establishing and conducting orientation and training programs
• Results by training managers to coach and discipline employees
• Maintain employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Attendance management and ensuring optimal work output
• Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

• First Degree or equivalent in a Social Science or Humanities discipline
• Minimum of 5 years of post-qualification experience in a generalist HR role
• Minimum of 3 years preferably in a Pay-TV or telecommunication firm.
• Good interpersonal communication skills

• Manage and oversee the business development aspect
• Open sales channels through good business location
• Manage not less than 50 company dealers
• Develop sales agents and placing them at venous sales points
• Generate and develop customer leads from previous below the line activity which will in turn convert to active subscribers
• Manage sale-in and sale-out business process for dealers so as to encourage repeat purchase
• Corporate sales activities - Source relevant and profitable contract both within the public and private sector for bulk subscribers
• Identify and develop new markets/monthly sales plans in accordance with company strategy and goals
• analyze and track performance of value chain/trade partners
• Ensures that identified opportunities are converted into business

• Must have minimum of B.Sc/HND in Marketing, Business Administration
• Must have a minimum of 3-5 years' experience in Marketing.
• Must have experience at least 3 year work in Marketing
• Must have ability to follow up with dealers and prospective customers
• Must be punctual to meetings and give useful ideas to improve the dealer system
• Must have strong communication and convincing skills
• Must have good computer Skill for office (Excel, PPT, Word)

• Collate, Prepare and interpret reports, budgets, accounts, commentaries and financial statements
• Undertake strategic analysis and assist with strategic planning.
• Producing long-term business plans
• Controlling income, cash flow and expenditure; as well managing budgets
• Carrying out business modelling and risk assessments
• Evaluate financial reporting systems, accounting and collection procedures, and investment activities, and make recommendations for changes to procedures, operating systems, budgets, and other financial control functions.

• First Degree in Accounting, Statistics, Economics, Mathematics, or equivalent HND Qualification
• Professional qualifications with a reputable professional body
• A relevant post-graduate qualification and/or not less than 5 year's work experience gained in any commercial/private organization
• Must have good computer skill for office (Excel, PPT, Word)

• Attend courteously to inbound calls
• Resolve customer's complaint
• Generate customer interest in the services or products offered by the company
• Manage and update customer databases with the status of each customer
• Provide service on time to customers
• Build customer  loyalty by follow-up customer calls

• B.Sc/HND in any Social Science/Art related discipline
• Minimum of 2 years experience in Customer Service