Jobs

Senior Key Account Manager Job in a Leading Mobile Operator Company

Sep 2, 2015, 11:22 AM
ICT & Telecommunications

Nairtime is a recognized force in the Mobile Financial Services space, a part of Channel IT Group which is a leading company in Network Infrastructure, Network Management and Value Added Services for the Mobile Telecommunication industry.

Channel IT Group: http://channelit-group.com/
Nairtime: http://nairtime.com/
ChannelVAS: http://channelvas.com/
AdVoice: http://www.advoice.com/

Position: Senior Key Account Manager

Position Overview
For the Telecom VAS companies we are looking for a talented and passionate professional to develop an outstanding relationship with a leading mobile operator, a strategically important large customer.
Nairtime has deployed its Airtime Credit Services at a leading mobile operator and the Key Account Manager is expected to lead commercial aspects of project integration, optimize the service performance and up-sell new system releases, while ensuring that the customer’s needs are met by the company.
The Key Account Manager represents the entire range of Telecom VAS products and is responsible for cross-selling the ChannelVAS portfolio into the same account.

Job Responsibilities

Establish productive and professional long-term relationships with stakeholders at all levels
Monitor the market and competitor activities
Regular reporting on sales activities, opportunities, threats, project progress etc.
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
Drive solutions-orientated efforts that address the customer situation
Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer’s expectations
Optimize service performance from a financial point of view
Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis

Accountabilities and Performance Measures

Achieve assigned service performance targets from SLA and financial perspectives
Achieve sales targets for new business (cross-selling opportunities)
Active member of integration project team and ensure on-time service launches
Maintain high customer satisfaction ratings
Arrange meetings between CXO level account personnel and the company’s management
On-time payment collection
Complete strategic account plans

Essential Qualifications & Experience

5 Years of verifiable experience in Large Account Management
Proven sales track record of Telecom and/or VAS services/solutions
Sound understanding of the culture, politics and (regulatory) policies in Nigeria and a good insight into the telecom industry

Desirable Qualifications & Experience

Knowledge of Telecom Systems
Bachelor’s or master’s degree
Experience with financial statements and reconciliation processes

Profile

Strong interpersonal and relationship building skills
Modern, consultative sales techniques and results orientated
Excellent presentation skills
Pro-active attitude
Multi-tasking and coordination
Bi-lingual; English and local languages
Self-motivated and ability to work independently
Ability to converse with stakeholders of all levels, from C-level to business operations
Effective influencing, persuasive and negotiation skills
Highly analytical, converting trends into actions