Jobs

Front Desk Personnel Job in Lagos at Wave Academies

Oct 2, 2015, 11:22 AM

Wave Academies, is recruiting suitably qualified candidates to fill the position below:

Job Title: Front Desk Personnel

Location: Lagos

Job Description

Greet guests and patrons as they arrive
Ask if guests have a prior booking
Manage the registration process
Refer guests to appropriate departments to resolve complaints or provide suggestions
Compute bills and take payments
Provide guests with directions around the hotel
Contact housekeeping and maintenance departments when a problem is reported
Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Ask for identification and ensure that the provided credentials are accurate
Handle guest check-ins and check-outs appropriately
Operate hotel switchboard, take calls and provide information and transfer calls
Manage accurate accounting of all rooms
Provide guests with room keys and call for bellboys
Take reservations over the telephone, through emails and in person
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions

Method of Application
Interested and qualified candidates should send their CV's to: [email protected]

Application Deadline 30th November, 2015.

Lagos State

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