Jobs
Front Desk Officer Job in a reputable Law firm in Lekki Phase 1, Lagos
Bradfield is equipped not only to attract excellent personnel but to ensure that they are improved and empowered to deliver on every client’s strategic intent/organizational goal.
Our value is to assist in getting rid of all inconvenience associated with recruitment; plus reducing unsuitable employees either via skill or culture. And more… all this would be done within concise turn-around time. Beyond this, we package and deliver quality trainings to help prune your employees to deliver efficiently.
JOB TITLE: Front Desk Officer
Our
client, a reputable Law firm situated in Lekki Phase 1, is looking for
an experienced Front Desk Officer whose role will be to provide prompt
and efficient front desk communication and support to the Firm’s
clients, guests and staff.
RESPONSIBILITIES
MEET AND GREET FUNCTIONS:
- To ensure that clients and guests visiting the firm are welcomed warmly upon arrival at the Firm’s reception;
- To manage all front office equipment and ensure that all damage is reported promptly to the Firm as appropriate;
- To ensure that the reception area is kept neat and tidy at all times.
- To offer as appropriate tea/coffee and/or other refreshments to clients or guests as they wait (where necessary);
- To ensure that all reading material located at the reception are up to date and in good condition;
FRONT-LINE SECURITY RESPONSIBILITIES:
- To ensure that all emergency
numbers are immediately available and accessible in the event of any
emergency. This includes, the Firm’s allocated hospital, fire services,
security services company and the Nigerian Police;
- To immediately report all
suspicious or unruly persons in the reception area to the Practice
Manager and in her absence, the Partners;
- To maintain approved security and
access control measures for all staff and guests by following the
Firm’s Policies on access control.
- To immediately initiate all laid
down protocol in the event of a fire by firstly, activating the fire
alarm and then informing the Partners;
MAKING AND RECEIVING TELEPHONE CALLS:
- To demonstrate excellent phone
etiquette by making phone calls and/or responding to all callers in a
friendly, professional and courteous manner;
- To return to calls placed on hold
every 45 seconds, to give the caller the opportunity to continue
holding or to leave a message;
- To take accurate phone messages and inform the necessary parties appropriately.
- To route callers appropriately to members of the Firm;
MAKING BOOKINGS AND ENQUIRIES:
- To make booking arrangements towards meetings and appointments, as well as handle any changes thereto;
- To use available resources to obtain contact details of third parties as and when required by the Firm.
- To perform the sorting and appropriate distribution of all mail to all staff;
- Provide a daily report on incoming mail and other correspondence to the Firm;
- To maintain an accurate and up to date address book of the Firm’s clients and other contacts;
- To use available resources to obtain contact details of third parties as and when required by the Firm.
- Mail dispatch and sorting:
- To attend to any external dispatch/courier officers and ensure all
confidential documents delivered are forwarded to recipients promptly;
SKILLS AND COMPETENCIES
The prospect must demonstrate:
- Ability and willingness to work long hours where required;
- Ability to multi-task with minimal or no error; and
- Ability to be a proactive thinker and an excellent problem solver.
- Ability to work weekends where required to;
- Ability to work with minimal/no supervision;
EDUCATION AND EXPERIENCE
- A good university degree in Business Administration, Mass Communication, English or any related course.
- Proximity of applicants to Lekki will be added advantage.
- Excellent Administrative skills and experience.
- Minimum of Two (2) to four (4) years’ relevant front desk or customer service experience.
How to Apply
Interested and qualified candidates should
Click Here to Apply
