Jobs

Airtel Nigeria Limited Job Vacancies

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Airtel Nigeria Limited - A leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate,
rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.

Airtel Nigeria Limited  is recruiting to fill the positions of:

 
Job Title: Process Auditor

Location: Lagos

Job Purpose

• To support compliance to defined, policies, processes and procedures rolled out.
• Provide opinion on process/policy alignment with best practices
• Make recommendations for improvement. The role holder will lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.

Delivery of Improvement Projects:

• Identifies and drive projects for assigned functions both - Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools.

Best in class processes are in place and adhered to:

• Ensures that processes and procedures in place are designed and work as per the standards, and can efficiently support functional/business objectives.
• Ensure that functional processes add value to the business.
• Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision making process.
  

Effective Interface with Internal Assurance (IA) group team:

• Effective engagement with the IA group team to define the audit and gap areas.
• Ensuring process gaps are identified and shared with Process owner & Function head for implementation.
• Ensuring technology gaps are identified and shared with IT for implementation
• Interface with IA and assigned functions for audits and closure of issues.
• Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning tracker action items for the OPCO
• Ensuring all the audit observations of the OpCo’s are effectively closed.

Key Responsibilities
Educational Qualifications & Functional / Technical Skills

• A Bachelor’s degree
• ICAN or ACCA required

Relevant Experience

• 3 - 5 years of experience in Audit firm
• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills
• Relationship Management
• Process Audit experience
• Exposure to technology, process re-engineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Commercial and Financial Management

Click here to apply for this Position



Job Title: Head Youth Segment
Location: Lagos
Job Description
To formulate and ensure implementation of effective and efficient strategies for youth segment so as to enhance the leadership position in customer market share .

Key Accountabilities
Drive increased market expansion and penetration by creating a roadmap and strategy for customer acquisition, in line with overall business and marketing strategy

• Leverage market research to get insights into consumer behavior and preferences and drive future programs and promotions.
• Track usage patterns to devise customer acquisition strategies.

Youth segment revenue growth/ Effective and efficient utilization of Sales & Distribution budget

• Achieve the desired revenue by designing and developing customized retention and acquisition programs for the Youth segment:
  • By planning and achieving an optimal balance between the recharge revenue and the usage by the customer.
  • By developing and implementing programs to enhance the revenue by facilitating customer upgrades with respect to the rental revenue, airtime usage and chargeable tariffs
• Develop and drive youth bundles to retain and win over competitor youth customers.
• Ensure innovative products are launched
• Ensure increase in usage
• To identify new segments for acquisition and therefore plan and implement the strategy to penetrate the same with leadership position.
• To design and provide tools to sales team for market expansion
• To conduct consumer and trade research on periodic basis to identify new opportunities for youth acquisition.
• To conceptualize and rollout suitable products and plans in prepaid/postpaid to drive acquisitions and revenue.
• To design and test plans and products to take care churn and loyalty parameters.
• To design suitable consumer and trade schemes so as to acquire revenue-paying customers.
• To plan and monitor acquisition cost.

Incremental Share of Gross Additions:

• Develop youth strategy within the OPCO by creating new partnerships with relevant institutions.
• To grow revenue within the Youth base at x times greater than Market growth.
• Youth partnership identification & develop programs around same.
• •Organizing regular events for this customer base to grow product revenue through lead generation and product upsell and ensuring that each of these events is profitable when assessed on an individual basis.
• To identify the key strengths of competition and plan key tactics to get incremental share of net adds from competition

Customer Delight measure in terms of Stickiness, Schemes and Promotions:

• To design and implement consumer schemes and promotions which are simpler, crisp so that increase the delight among existing and prospective customers.
• To create customer base stickiness and hence reduce churn;
• by designing, managing, analyzing programs and offers to create stickiness of the base to the network and hence building loyalty.
• Achieve monthly youth churn target of X%

Reporting:

• Direct process of reports on youth acquisition strategies that shows trends, ROI and impact to aid effective business decisions
• Ensure quality process and Monitor Acquisition led Management Information Systems and benchmarks
• Provide Summarized Analysis to aid Executive Management in Commercial & Strategic decisions

Revenue Enhancement:

• Plan and direct new customer hand holding tactics for revenue stimulation for the youth segment

Key Responsibilities

Educational Qualifications & Functional / Technical Skills:

• Bachelors degree in Marketing, Management or like discipline
• A recognized postgraduate degree in Management with specialization in Marketing.
• Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage.

Relevant Experience:

• Minimum of 8-10 years’ experience in a marketing position, with 3-5 years product development experience.
• Minimum of 3 years management experience
• 3-4 Years’ experience of Telecommunications Industry
• Able to operate in a performance driven organization
• Affinity with and technical knowledge of the latest technologies and services used within the industry and affiliated industries
• Excellent Data Analysis and excel skills.

Other Requirements (Behavioural etc.)

• Strong People & Leadership skills- building collaborative relationships ,empowering and developing people
• Risk taking appetite
• Business and commercial acumen
• Excellent understanding of corporate governance standards
• Should thrive in challenging situations
• Ability to network with global players
• Strong analytical and problem solving skills
• Entrepreneurial Ability
• Ability to influence and manage within a matrix style organization both within the Nigerian Opco and Group structure.
• Experience in running on the ground events
• Experience with Brand and Communications management. Deep understanding of BTL and targeted marketing principles.
• Ability to conceptualize and drive the vision for the segment
• Ability to innovate and deliver value to business at multiple levels.
• Ability to motivate and engage team to higher performance.

Click here to apply for this Position



Job Title: Technology Compliance Manager

Location: Lagos

Job Purpose

• This role will support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement.
• The role holder will also lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.

Key Accountabilities
Process/Policy Compliance:

• Process and Policy design and re-engineering, designing SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs (Key Performance Indicators).
• Create interface & co-ordination to ensure compliance to policies, processes and procedures for the OPCO (Operating Country).
• Constantly engage with the Technology Functions (Networks & IT at Group and OpCos) to align the processes and closure of all open issues

Improvement projects:

• Identify and drive projects for assigned functions both - Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools.

Regulatory QoS (Quality of Service) interface management to ensure that all regulatory parameters are effectively tracked:

• Align with regulatory teams for all key QoS KPIs for Technology Functions (Networks & IT), ensuring compliance levels are tracked and measured.
• Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of KPIs.
• Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator.
• Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
• Ensure effective implementation of Adherence to Regulatory QoS standards and requirements,

Effective interface with Internal Assurance (IA) group team for close looping:

• Effective engagement with the IA group team to define audit and gap areas.
• Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning’s tracker and close looping for the OPCO
• Ensuring all the audit observations of the OpCo’s are effectively close looped.
• Ensuring process gaps are identified and shared with Process owner/Function Head for implementation.
• Ensuring technology gaps are identified and shared with relevant stakeholders for implementation.
• Interface with Networks and Information Technology for audits and closure of issues.

Educational Qualification

• A Bachelor’s degree in Electrical/Electronics or Computer Science

Relevant Experience:

• Minimum of 5 years’ experience with least 3 years in IT/Networks Operations audit experience in Telecommunications.
• Minimum of 3 years Telco Networks audit experience.
• Experience evaluating Network Architecture etc.
• Exposure to technology, process re-engineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills
• Relationship Management

Click here to apply for this Position






 Job Title: Operation Report Manager

Location: Lagos

Job Purpose

• The roleholder will be responsible for the delivery of revenue targets from the corporate and money transfer portfolios through partner acquisition, relationship management, implementation of pre and post launch BTL/ATL activities across Opcos, development and implementation of retail recruitment and management strategies for Active Merchants, Billers and Bulk Pay Customers.

Key Accountabilities

• Achievement of the desired revenue from Bill payment transactions across Nigeria
• Engage corporate partners with regional presence to accept mobile money as a means of payment in retail/ outlets across Nigeria
• Acquire new partners to increase transactional revenues.
• Develop programs that will educate customers on new and existing Bill Payment partners.
• Propose new service to enhance mobile money ecosystem to help Opco achieve target revenues.
• Coordinate with operations and technical teams to ensure timely integration/rollout of Corporate partners.
• Analyze partner needs to provide innovate solutions.
• Relationship management and partner satisfaction attainment.
• Ensure that results achieved exceed targets set on the budget for each revenue bucket.
• Achievement of the desired revenue from Bulk payment transactions
• Work with regional teams to acquire new partners to increase transactional revenues.
• Develop programs that will educate customers on new and existing Bulk Payment partners..
• Coordinate with operations and technical teams to ensure timely rollout of Bulk Payment partners.
• Analyze partner needs to provide innovate solutions.
• Relationship management and partner satisfaction attainment.
• Manage team results so as exceed targets set on the budgets for each revenue bucket..
• Achievement of the desired revenue from Business to Business transactions
• Acquire new partners to increase transactional revenues.
• Develop programs that will educate customers on new and existing Business to Business Payment partners together with regional team.
• Grow Merchant Base to be the most preferred payment solution with width & depth of distribution.
• Grow Active Master Agent and Agent Base via tactical programmes linking Agents to Billers, Merchants and Bulk Pay Customers for seamless cash-in & cash-out transactions.
• Achievement of the desired revenue from Business to Business transactions
• Support Help Opco to acquire new partners to increase transactional revenues.
• Develop programs to educate customers on new and existing Mobile Banking services.

Educational Qualifications & Functional / Technical Skills

• A Bachelors in Business Administration, Entrepreneurship, Commerce or a related discipline.
• Masters in Business Administration will be an added advantage.

Relevant Experience

• At least eight (8) years of experience in Sales/Marketing
• At least 4 years of experience in a financial institution and or telecommunications industry
• Ability to negotiate for business at C-level executives
• Personal initiative and ability to work independently, focus on priorities, monitor and evaluate progress and to meet deadlines
• Excellent oral and written communication and good presentation skills
• Ability to develop and maintain networks
• A high degree of integrity and the ability to deal with confidential information is required.

Click here to apply for this Position

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