Client Service Executive Job in Lagos at Box & Cedar

Box & Cedar is an HR Consulting Firm. We believe in the power of people and exploiting it to the maximum because we know that people are the greatest assets of any organisation.

We have distilled our products into what we call the 3S- Sourcing, Sieving and Stimulating.


Job Title: Client Service Executive
Location: Lagos, NIGERIA

Job Type: Full Time
Experience:  2 Years

Job Description:

• Ensure prompt resolution to clients’ complaints, requests and enquiries.
• Sorting and registration of clients’ forms.
• Sorting out forms for ID card production and verification of ID cards before delivery to clients.
• Verification of enrollee list and ensuring delivery to the providers.
• Monitoring and maintaining of clients filing system for renewals, payments and update of staff list.
• Maintains effective relationships with existing and potential customers in the most effective, efficient and professional manner.
• Maintains relevant hard and electronic copies of customer files.
• Attend to client request, complaints/enquiries and proffer solutions based on NHIS guidelines and MHS policy and benefit package.
• Participate in Health Talks and enlightenment forum.
• Maintains effective communication channel and carry out periodic visits of clients and providers (Private and NHIS).
• Coordinate NHIS activities in the branch.
• Education of NHIS enrollees on workings of the benefit package.
• Report all complaints received to Head office and ensure prompt resolution of complaints received.
• To submit weekly report and monthly summary to Head, Customer Care.

• Possess good verbal and written communication skills.
• Listening skills
• Problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Initiative
• Adaptability
• Team work
• Stress tolerance
• Resilience.