Jobs
Resident Manager Job at Marriott International, Lagos
Marriott International is a leading global lodging company based in
Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries
and reported revenues of nearly $14 billion in fiscal year 2014. Its
heritage can be traced to a root beer stand opened in Washington, D.C.,
in 1927 by J. Willard and Alice S. Marriott.
The company operates
and franchises hotels and licenses vacation ownership resorts under 19
brands, including: Marriott Hotels, The Ritz-Carlton, JW Marriott,
Bulgari, EDITION, Renaissance, Gaylord Hotels, Autograph Collection, AC
Hotels by Marriott, Moxy Hotels, Courtyard, Fairfield Inn & Suites,
SpringHill Suites, Residence Inn, TownePlace Suites, Protea Hotels,
Delta Hotels and Resorts, Marriott Executive Apartments and Marriott
Vacation Club. Marriott has more than 361,000 people working worldwide
at managed or franchised properties and corporate offices. Marriott has
been consistently recognized as a top employer and for its superior
business ethics.
The following job vacancy exists:
Job Title: Resident Manager-16000278
Job: Management-Operations
Primary Location: NGA-Nigeria-Lagos-Lagos Ikeja Renaissance
Organization: Corporate
Position Type: Management
Schedule: Full-time
Relocation?: Yes
You
were always one of those curious kids who opened every cabinet, peeked
behind every door, and never ceased to ask "why" when given an
explanation. Today, you bring your personal style to every experience.
You live life to discover. You are passionate about your neighborhood,
always looking to explore the places one wouldn’t find in a travel
guide. If this sounds like you, you’re in the right place. You’ve got
authentic style, natural curiosity and a warm way with people.
Renaissance is not just a place to spend the night, it's a place to
discover, a place in the world with style like yours. That’s why we’re
not just looking for anyone. We’re looking for someone like you.
JOB SUMMARY
Functions as the strategic business leader of rooms operations and acts
as General Manager in his/her absence. Areas of responsibility include
Front Office, BusinessCenter, Retail/Gift Shops, Recreation/Fitness
Center, Housekeeping and Security/Loss Prevention. Position oversees the
development and implementation of departmental strategies and ensures
implementation of the brand service strategy and brand initiatives. The
position ensures the rooms operations meet the brand's target customer
needs, ensures employee satisfaction, focuses on growing revenues and
maximizes the financial performance of the department. Develops and
implements property-wide strategies that deliver products and services
to meet or exceed the needs and expectations of the brand's target
customer and employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
-
2-year degree from an accredited university in Business Administration,
Hotel and Restaurant Management, or related major; 4 years experience
in the guest services, front desk, housekeeping, sales and marketing,
management operations, or related professional area.
OR
-
4-year bachelor's degree in Business Administration, Hotel and
Restaurant Management, or related major; 2 years experience in the guest
services, front desk, housekeeping, sales and marketing, management
operations, or related professional area.
CORE WORK ACTIVITIES
Managing Property Operations
-
Working with Rooms management team to develop an operational strategy
that is aligned with the brand's business strategy and leads its
execution.
- Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
- Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
-
Participating in public space walk-throughs with Engineering and
Housekeeping to ensure guest rooms, public space and back of the house
areas are well maintained and preventative maintenance processes are in
place.
- Touring building on a regular basis speaking with
employees and guests to understand business needs and assess operational
opportunities.
- Reviewing findings from comment cards and
guest satisfaction results with leadership team and ensures appropriate
corrective action is taken.
- Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
- Reviewing reports and financial statements to determine Rooms operations performance against budget.
- Communicating a clear and consistent message regarding departmental goals to produce desired results.
Leading Operations Teams
- Ensuring employees are treated fairly and equitably.
- Celebrating successes and publicly recognizes the contributions of team members.
-
Fostering employee commitment to providing excellent service,
participating in daily stand-up meetings and models desired service
behaviors in all interactions with guests and employees.
- Making and executes the necessary decisions to keep property moving forward toward achievement of goals.
Managing Relationships with Property Stakeholders
- Attending owners meetings and provides meaning or context to the rooms operational and financial results.
-
Establishing relationship with owner as a business partnership and
supports the relationship between the General Manager and the owner.
Managing Profitability
- Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
-
Working with direct reports to determine areas of concern and establish
ways to improve the departments' financial performance.
- Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.
- Focusing on maintaining profit margins without compromising guest or employee satisfaction.
- Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.
Managing the Guest Experience
- Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
-
Championing the brand's service vision for product and service delivery
and ensures alignment amongst the Rooms leadership teams.
- Ensuring core elements of the service strategy are in place to produce the desired results.
-
Establishing and maintaining open, collaborative relationships with
direct reports and entire Rooms operations team. Ensures direct reports
do the same for their team.
- Interfacing with customers on a
regular basis to obtain feedback on quality of product, service levels
and overall satisfaction.
Click Here to Apply for this Position
Marriott International is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability, veteran
status or any other basis protected under federal, state or local laws.
