Swiz-tech Nigeria Limited Job recruitment nationwide

Swiz-tech Nigeria Limited was established, incorporated and registered (RC387248) in 2000 as a technical services company and as a limited liability company in Nigeria.


Swiz-tech Nigeria Limited is recruiting to fill the position below:

Job Title: Head Operations Assurance, MS

Location: Nationwide

Responsibilities

• The IP / EPC expert is responsible for securing the operations activities and performs his / her responsibilities according to the following points.
• Daily EPC Network alarm monitoring & fault troubleshooting
• Daily core alarm & availability reports
• 24x7 on site back office support for fault troubleshooting and hardware alarm clearance.
• Daily, weekly & monthly performance reports
• End to End operational & maintenance support for IP & EPC nodes (MME, EPG, DNS, NTP, Router, switch & Firewall)
• Interfaces with networks operation monitoring team during core network related faults
• Responsible for raising CSRs and liaises with 2nd level support team during network fault incidents
• Responsible for acceptance testing of all IP, MPBN and EPC nodes integrated into the network
• Implements IP/ Core network related change requests

• Expert knowledge of LTE/EPC network architecture including VOLTE.
• Knowledge of 3GPP based architecture and call flows, 3GPP/IETF standards, UEs and tools used in the implementation and operation of SGSN and MME network elements.
• Expertise in developing and executing object lists for testing core elements using protocol analysers.
• Indepth knowledge and strong experience with Telecommunication EPG and MME node CLI.
• Knowledge of protocols (IP, TCP, UDP, SCTP, S1AP, Diameter, GTP, M3UA, SCCP, RANAP, GMM, SM)
• and high level understanding of OSPF, MPLS, VRRP, SSH, SNMP, and L2 VLAN).
• Specific experience testing network functions to include paging, intra and inter technology mobility, session management, and QOS.
• Hands on experience integrating network hardware platforms including SGSN and MME elements.
• Knowledge of DNS, IP addressing, NAT, load distribution.

• Required to work within a team of RF engineers and independently to perform RF network
• Optimization activities during network rollout phase.
• Optimization of an LTE network to troubleshoot and improve KPIs
• Analysis of KPIs, investigation and improvement of network quality problems
• Implementation of new features and tuning LTE radio network parameters
• Analysis of neighbor relations and implementation of corrections
• Provides support to customers in field of expertise
• Reporting to the customer in form of performance reports on daily, weekly and monthly basis.
• Capacity analysis and expansion planning
• Resolve all radio related customer complaints
• Conduct site parameter audit and resolve inconsistencies

• LTE Radio Network Planning and Optimization
• Radio Network Optimization experience on an LTE network
• End-user / customer problem investigation
• Result oriented with focus on product quality and customer satisfaction
• Team player, open communication and ability to work in international team
• Excellent Communication skills

• The Implementation Coordinator has a driving, coordinating and supporting role regarding technical topics, commercial commitments and solutions for a designated part of the rollout area.
• Planning call-off and monitoring of the service and material requirements needed to secure an efficient implementation e.g. Site, Fiber Route etc.
• Ensure work is executed within the Project OHS requirements (PROPS)

• Interface between Implementation Management and/or Project and Service Delivery organization from Ericsson, ARP's, ASP's, SP's and Customers as well as other functions e.g. Local Distribution, Sourcing, neighboring function involved in the rollout.

• Good knowledge in Microsoft Office suite of programs. Ericsson tools like PIwin, GASK , SiteHandler and Group Site Safety
• Inspection Checklist.

• Please refer to the Service Delivery Job Stage description.
• Several years of experience in the work area of responsibility.
• Dependent on Work Area, typical experience from working as a Site Engineer, Installer, Civil Works construction, Civil Work design, Turn-key rollout incl. Site Acquisition etc.
• Training and awareness of all OHS statutory requirements impacting Ericsson in the local market

• Coping with Pressures & Setbacks
• Delivering Results & Meeting Customer Expectations
• Deciding & Initiating Action
• Planning & Organising
• Following Instructions & Procedures
• Applicable process connected to Job Role Network Roll-Out Service Delivery Process. Occupational Health and Safety - OHS, procedures

• Responsible for performing design, optimization and audit of a network to meet the customer requirements.
• The role is applicable for design & optimization of RAN, BBA, Transmission, Core, OM and Services Networks.
• The Network Engineer can be engaged in the whole process from pre-sales of services and networks to service delivery and acceptance.

• High technical knowledge in the network area of working (Radio, Transport, Core or Wireline) Knowledge of local OHS Statutory Regulations and Group OHS Requirements.

• Identify add-on sales opportunities
• Participate in knowledge sharing activity
• Assist in develop of a service proposal
• Collect and document customer requirements

• Creating & Innovating
• Entrepreneurial & Commercial Thinking
• Applying Expertise & Technology
• Analyzing
• Learning & Researching
• Delivering Results & Meeting Customer Expectations

• English Skills
• Telecom portfolio knowledge
• OHS Knowledge & Skills

• The Deployment Supervisor will supervise /lead personnel within the area of expertise as Installation or Civil Works Supervisor in accordance to local processes and methods.

• Well experience in the work area of responsibility. Dependent on Work Area, typical experience from working as a Installer or CIVIL Works construction.
• Certification in accordance to "ASP Certification Group - ACG" Awareness of local OHS Statutory Requirements.

• Work Supervision
• Inspect,report workmanship Q & OHS Performance.
• Act on bad performance and quality
• Material handling for work area
• Lead and delegate work

• Working with People
• Leading & Supervising
• Coping with Pressures & Setbacks
• Delivering Results & Meeting Customer Expectations
• Deciding & Initiating Action
• Planning & Organising

• Local industry and standards knowledge
• English Skills
• OHS Knowledge & Skills