Graduate Jobs at S&S Hotels and Suites, Lagos

S&S hotels and suites remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler
seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.

Described as an urban oasis, this luxury boutique hotel nestled in the heart of Victoria Island, the business capital of Lagos, offers unique style, spacious guestrooms and suites and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike.

We are recruiting to fill the position below:

Job Title: Marketing Executive

Location: Lagos

Job Description

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.

• Serve visitors by greeting, welcoming, and directing them appropriately;
• Notifies company personnel of visitor arrival
• Maintains security and telecommunications system.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• File and maintain records.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Hear and resolve complaints from customers or the public.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Keep a current record of staff members' whereabouts and availability.
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars.

• Minimum of OND/HND in any relevant field.
• Must be able to work with little or no supervision.
• Effective communication skills.
• Must be a computer literate.
• Problem solving skills.
• Good verbal reasoning, written and presentation skills.