Graduate Reservation Officer Job Vacancy at Kendor Consulting

Kendor Consulting is currently sourcing the right candidate to take up this strategic role in her client's organisation.

Job Title:  Reservation Officer

• Responsible for maximizing all opportunities to sell rooms at the best possible rate. Ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• Maintain knowledge of current resort events, activities, hours of operation as well as Service and facilities currently available.
• Responds to communications from guests, external agents, and referral networks concerning reservations by mail, telephone, website, contact and so on, Creates and maintains reservation records.

• A degree in Hotel Management, Administration or any relevant field.

• Excellent written and oral communication skills required.
• Positive interpersonal skills required.
• Previous call-center experience preferred.
• Excellent listening and comprehension skills required.
• Must be smart approachable and friendly.
• Must be fluent in verbal and written English.
• Excellent computer and typing skills are required. Excel and Word proficiency desired.

• At least 3 years relevant experience in Customer service, Front desk Reservations.
• Previous experience in Resort/Hotel and Leisure services is an advantage.