Jobs at Ascentech Services Limited

Ascentech Services Limited acts as a gateway to provide a wide range of recruitment and selection services to companies.
We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

We are recruiting to fill the position below:

Job Title: Senior Administrator
Location: Nigeria
Job Description
One of our employers in the IT industry is seeking to hire a Senior Administrator who will be responsible for handling first point escalation for all technical and process issues.

Responsibilities

• Provide technical subject matter expertise wherever required
• Ensure proper communication and quick resolution as a crisis manager
• Plan and schedule Changes, Coordinating with different stakeholders
• Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement
• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
• Hardware troubleshooting & Vendor coordination
• Prepare Weekly and monthly status reports
• Participate in business meetings with various stake holders on a need basis
• Take corrective actions based on the customer satisfaction surveys
• Work on the service improvement programs
• Effort estimation/reviews on need basis for new projects
• Training of new team members
• Able to work on Knowledge acquisition and updates to related documents

• Interested candidate should possess 3-5 Years work experience.

• ITIL Asset-Config Management ITIL Ops, Infra ITIL Process monitoring and reporting, ITIL documentation

• English Language

• We are currently sourcing for a Project Manager with Banking experience for one of our employers in the IT Industry.
• The Project Manager should be able to handle multiple projects at same time and each project should be micromanaged.

• Ability to handle multiple projects
• Ability to micromanage
• Ability to coordinate
• Ability to pick-up project from any stage with little to no hand-over
• Manage business stakeholders (who are mostly slow in responding and reluctant to sign-off anything)
• Able to cope up with changing priorities of stakeholders
• Able to pick up various developments happening around
• Ability to follow up aggressively
• Should not mind going to desk of others to get things done
• Should be able to raise the voice (if required) to get things done (that is normal here - term ‘make appropriate noise’ used here)
• The Project Manager should be able to follow up with all required people to attend the meetings sometimes even getting the people personally to the meeting room
• Ensure business is conducted as per agenda (PM is solely responsible for success or failure of meeting)
• Prior experience of vendor management
• Knowledge of contracts evaluations and negotiations
• Understanding of underlying domain

• Should know Prince2 terminology
• Should be able to follow Client processes
• Should be able to prepare and maintain required documentation
• PMP / Prince / CSM Certification is required
• Must have 10 - 15 years of experience in Project Management