Cardinal Stone Job Vacancy for a Customer Relations Officer (Contract)

Cardinal Stone - We are a non-bank financial institution, providing services in Financial Advisory, Capital Raising, Investment Management and Share Registration to a diverse base of investors and business owners with strong interest in Nigeria and the broader West African economic region.
We are registered by the Nigerian Securities & Exchange Commission to operate as an Issuing House, Fund Manager, Broker/Dealer and Registrar.

We are recruiting to fill the position below:

Job Title: Customer Relations Officer (Contract)

Location: Nigeria

Job Specification

• Processes account opening forms for clients and initiates clients’ web access for online brokerage
• Generates contract notes and sends monthly cash account and CSCS statement of account to Clients
• Interfaces with Stockbroking unit on new accounts opened for certificates lodgment and/or trading
• Sends certificates for verification and certificate dematerialization
• Prepares new CSCS customer accounts for the stockbrokers to process
• Handles customer enquiries using standard procedures and refers calls/clients to the relevant asset management unit when required
• Conducts daily upload of trades, settlement of trades and reconciliation of failed/cancelled trades

• Minimum Second Class Upper or HND Upper Credit
• Must have been posted to Lagos State for NYSC (Batch B)
• Prior customer service or banking operations experience is a plus.

• Excellent command of the English language
• Great communication skills (oral and listening)
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Effective and efficient at problem solving
• Attentive to detail and highly organized