With more than 380,000 customers—including 100 of the Fortune 100—and
with deployments across a wide variety of industries in more than 145
countries around the globe, Oracle offers an
optimized and fully
integrated stack of business hardware and software systems. Oracle
engineers hardware and software to work together in the cloud and in
your data center–from servers and storage, to database and middleware,
through applications.
Job Title: Systems Analyst - Oracle Database Administrator / DBA
Job description
As
a member of the Support organization, your focus is to deliver
post-sales support and solutions to the Oracle customer base while
serving as an advocate for customer needs. This involves resolving
post-sales non-technical customer inquiries via phone and electronic
means, as well as, technical questions regarding the use of and
troubleshooting for our Electronic Support Services. A primary point of
contact for customers, you are responsible for facilitating customer
relationships with Support and providing advice and assistance to
internal Oracle employees on diverse customer situations and escalated
issues.
As a Senior Systems Engineer, you will interface with the
customer*s IT staff on a regular basis. Either at the client*s site or
from a remote location, you will be responsible for resolution of
moderately complex technical problems related to the installation,
recommended maintenance and use and repair/workarounds for Oracle
products. You should be highly experienced in some Oracle products and
several platforms that are being supported. You will be expected to
work with only general guidance from management while advising
management on progress/status.
Job duties are varied and complex
utilizing independent judgment. May have project lead role. Because of
substantial customer interfacing, a demonstrated ability to work with
customers on an independent basis with exceptional communication skills,
while consistently achieving the highest levels of customer
satisfaction is essential. A Bachelor*s degree in Computer Science,
Engineering or equivalent experience is preferred with five years
related experience. Experience with Oracle*s core products,
applications, and tools is important.
Department Description
Oracle
Advanced Customer Support Services is a global organization within
Customer Support Services, providing tailored mission-critical support
services to customers with complex IT requirements. We provide
customized, proactive solutions for all Oracle applications and
technologies: Sun Servers and Storage, Database, Middleware and
Applications.
Brief Posting Description
As
a member of the Support organization, your focus is to deliver
post-sales support and solutions to the Oracle customer base while
serving as an advocate for customer needs. This involves resolving
post-sales non-technical customer inquiries via phone and electronic
means, as well as, technical questions regarding the use of and
troubleshooting for our Electronic Support Services. A primary point of
contact for customers, you are responsible for facilitating customer
relationships with Support and providing advice and assistance to
internal Oracle employees on diverse customer situations and escalated
issues.
Detailed Description
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