Esty Home Essentials Graduate Job Opportunities in Lagos

Esty Home Essentials is an online destination for all your home and garden needs. We offer a large selection of products from home wares to furniture and storage.
Esty Home Essentials is dedicated to delivering everything you need for a beautiful home right to your door step. We offer you convenience by giving you the avenue to shop from a growing selection of home and garden products in the comfort of your home or office avoiding traffic and unnecessary long queues.

Esty Home Essentials is recruiting to fill the position below:

Job Title: Digital Marketer
Location: Lagos
Job Type: Full Time
Specialization: Information Technology
Responsibilities

• Plan and execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies.
• Provide thought leadership and perspective for adoption where appropriate.
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience

• OND/HND/B.Sc.
• Training or proving working experience in digital marketing
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Working knowledge of ad serving tools
• Experience in setting up and optimising Google Adwords campaigns
• Working knowledge of HTML, CSS and Javascript development and constraints
• Strong analytic skills and data-driven thinking
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Experience in optimising landing pages and user funnels
• Experience with A/B and multivariate experiments
• Solid knowledge of website analytics tools (e.g. Google analytics)

• Planning and managing marketing events and evaluating their success
• Managing all marketing for the company and activities within the marketing department
• Developing the marketing strategy for the company in line with company objectives
• Co-coordinating marketing campaigns with sales activities
• Overseeing the company’s marketing budget
• Creation and publication of all marketing materials in line with marketing plans
• Planning and implementing promotional campaigns
• Manage and improve lead generation campaigns, measuring results
• Overall responsibility for brand management and corporate identity
• Preparing online and print marketing campaigns
• Monitor and report on effectiveness of marketing communications
• Creating a wide range of marketing materials
• Working closely with design and digital marketing agencies
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
• Analysing potential strategic partner relationships for company marketing
• Contributing to the annual sales and marketing plan
• Carry out market research, competitor and customer surveys
• Creating and developing new innovative ways to communicate the company message to new and existing customers
• Strong understanding of current online marketing concepts, strategy and best practice
• Managing customer the customer acquisition funnel, reporting, including A/B testing

• HND/B.Sc. in marketing or any relevant discipline
• Candidate must have Good communication skills
• Candidate should have strong desire to excel in direct Sales and Marketing
• Convincing attitude and passion to achieve targets
• Should have convincing power
• Ability to work under pressure
• Ability to work in tight deadlines
• Knowledge of MS Office
• Self-motivated and proactive attitude towards work
• A good understanding of measuring return on investment measurement of on-line activity

• Identifying potential corporate partners, negotiating with them and securing mutually beneficial partnerships
• Maintaining business relationships with new and existing business partners

• Minimum Qualification: OND
• Preferred Years of Experience: 0-2 Years/ Entry Level
• An independent, self- starter who loves new challenges and is able to quickly build relationships
• Ability to proactively develop and implement new initiatives

• Assists with complaints and customers, orders, errors, account questions, billing, cancellations and other queries

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Record details of inquiries, comments and complaints
• Direct requests and unresolved issues to the designated resource

• OND/HND/B.Sc. in English or other relevant discipline
• Fluent in English language
• Attention to details and accuracy
• Good communication skills
• Stress tolerance
• Data collection and ordering
• Listening skills
• Communication skills- Verbal and written
• Knowledge of relevant computer applications
• Knowledge of customer service practice and principles

• Design of website banners
• Email marketing templates
• Direct product photography work done by external vendors
• User interface designs and implementation
• Support the company’s overall SEO activities
• Collaborate with the marketing team to create banner ads and social media materials.
• Designing, sending out and managing newsletter campaigns.

• Minimum Qualification: OND
• Strongly skilled in design, typography, grid and layout.
• A creative design aesthetic that complements revolve and forward’s design aesthetic
• Ability to work quickly while upholding the highest quality
• Strong multitasking, prioritization, and organization skills
• Strong work ethics to excel in a fast paced environment
• Strong portfolio demonstration
• CSS
• HTML OR XHTM
• Strongly skilled in Photoshop, corel draw or any other relevant software