Jobs
NCR Corporation Job for a Territory Manager
NCR Corporation (NYSE: NCR) is a
global technology company leading how the world connects, interacts and
transacts with business. NCR’s assisted- and self-service solutions and
comprehensive
support services address the needs of retail, financial,
travel, hospitality, gaming, public sector, telecom carrier and
equipment organizations in more than 100 countries. NCR (www.ncr.com) is
headquartered in Duluth, Georgia.
Job Title: Territory Manager
Position Summary & Key Areas of Responsibility
- The Assistant Field Service Manager provides management and
coaching support to employees in a designated territory in order to meet
customer Service Level Agreements (SLAs); Manages all territory
activities to ensure delivery of on-site support services by promoting
and improving customer and employee satisfaction
- The Assistant Field Service Manager is responsible for
developing employees, promoting teamwork, and fostering open and
effective communications
- The Assistant Field Service Manager actively pursues revenue
opportunities while effectively controlling expenses and assigned assets
- The Assistant Field Service Manager maintains the existing
maintenance base while promoting and pursuing additional contract
maintenance, ancillary sales and other revenue-producing opportunities
- The Assistant Field Service Manager is responsible for working
effectively with other organizations and individuals; Developing and
maintaining working relations with key customers in designated territory
- The Assistant Field Service Manager advises customers about
service and service delivery, including maintenance agreements and SLAs;
Respond to customer opportunities, issues and complaints in a timely
manner; Develop relationships and interact with internal customers
(Sales Account manager, Service Account Managers and Analysts, Call
center Teams etc.)
- The Assistant Field Service Manager monitors SLA performance
against target for territory; Perform root-cause analysis and preventive
measures for repeated escalations; Analyze issues for missed targets
and implement corrective actions
- Promote and manage time-and-material (T&M) activities; Manage expenses effectively (overtime, parts, and assets)
- Be responsible for physical assets including tools, test
equipment, vehicles, etc. and service parts, both assigned (PPK) and
loaned (issued on a work order); Manage parts usage and service parts
returns including surplus stock, loaned parts and PPK adjustments;
Contribute to the review and revision of appropriate parts inventory
levels
- Maintain existing maintenance bases while promoting and
pursuing additional contract maintenance, ancillary sales and other
revenue-producing opportunities
- Conduct on-going, open communications with assigned FSC
Service Coordinator on a daily basis; Support the FSC Service
Coordinator in managing SLA performance; Consult with the FSC Service
Coordinator on service delivery escalation, both proactive and reactive;
Meet regularly with the FSC Service Coordinator to review and improve
SLA performance and CE utilization; Consult with the FSC Service
Coordinator on the best of use of resources from the territory
- The Assistant Field Service Manager solves escalations due to
resource problems (e.g., disciplinary and soft-skills issues) in
collaboration with the FSC Service Coordinator
- The Assistant Field Service Manager ensures an environment
that promotes effective communications, positive employee relations and
teamwork; Motivate, empower, develop and, as appropriate, recognize and
reward individual and team achievements
- The Assistant Field Service Manager conducts hiring
activities, which includes headcount approval, job posting,
interviewing, selection, and on-boarding activities; Monitor performance
improvement issues and provide appropriate coaching and counseling
- The Assistant Field Service Manager executes the performance
management process, which includes objective setting, development
planning and quarterly/annual performance reviews; Conduct individual
and team meetings on a regular basis
- Balance tiered workforce in order to successfully deliver service to customers
- Plan and manage vacation and training schedules effectively to meet daily availability goals
PREFERRED QUALIFICATIONS:
- 4-7 years of related experience
- Bachelor's Degree in a related business or technical
discipline OR the equivalent combination of education, technical
training and work experience
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Previous experience as a group, team or project leader; other
supervisory/leadership capacity in technical services or field support
Visit our careers site for a list of the benefits offered in
your region in addition to a competitive base salary and strong
work/family programs.
EEO Statement
Integrated into our shared values is NCR's commitment to
diversity. NCR is committed to being a globally inclusive company where
all people are treated fairly, recognized for their individuality,
promoted based on performance and encouraged to strive to reach their
full potential. We believe in understanding and respecting differences
among all people. This concept encompasses but is not limited to human
differences with regard to race, ethnicity, religion, gender, culture
and physical ability. Every individual at NCR has an ongoing
responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from
agencies on the NCR preferred supplier list. Please do not forward
resumes to our applicant tracking system, NCR employees, or any NCR
facility. NCR is not responsible for any fees or charges associated with unsolicited resumes
How to Apply
Interested and qualified candidates should
Click Here to Apply