Quality Assurance Officer Job in Abuja at AS Operations West Africa Ltd. (ASO)

AS Operations West Africa Ltd. (ASO) is a Nigeria-registered subsidiary of Adam Smith International (ASI). ASO provides operational support to three DFID-funded projects in Nigeria, i.e.
NIAF, GEMS and ENABLE. Operational services include IT and Communications; Residential and Hotel Accommodations; Administrative Support; Domestic Ground and Air Transportation; International Travel and Protocol; and, Security Services.

AS Operations West Africa Ltd. (ASO) is recruiting to fill the position below:

Job Title: Quality Assurance Officer
Location: Abuja
Job Summary

• Based in Abuja, this position is accountable for the quality assurance and performance improvement (QAPI) system of a mid-sized operational services company.
• This is a administrative position which provides operational support to the client by monitoring operations and testing outputs of the following: fleet management, property, IT and Communications, and protocol services
• Compensation is based on an established, posted pay scale. The position is classified as Administrative Services Level 6 (developmental)
• Among our clients is a leading international advisory firm that works throughout the world to help reform and improve economies and institutions

• Developing and implementing a continuous process for monitoring all areas of operations and testing outputs;
• Documenting and reporting on client complaints; and
• Providing regular feedback to management on the quality assurance program.
• Identifying trends in error reporting and implementing systems for improving service delivery;
• Creating surveys to assess client satisfaction;

• Ability to use a personal computer, Excel and Word;
• Ability to effectively prioritize tasks; and
• Knowledge of data collection through surveys.
• Ability to communicate effectively, orally and in writing (English is required for this position);
• Ability to write and implement policies and procedures;

• MSc Degree in Business Administration;
• Extensive operational experience; and
• Experience with the use of a variety of computer applications including Excel and Word.
• Experience developing surveys and collecting data using surveys;
• Experience writing policy, handbooks, guidelines and manuals;

• A cover letter detailing how you meet the Education and Experience requirements;
• Your CV; and
• Contact details for three recent work-related referees

• Only applicants who meet the Education and Experience requirements will be contacted. If you do not meet these, you need not apply.
• ASO is committed to the principle of equal employment opportunity and providing a work environment free of discrimination and harassment. All employment decisions at ASO are based on business needs, job requirements and individual qualifications.