Jobs
Client Services/Accounts Manager Job in an Indigenous Logistics and Supply Chain Management Company
An indigenous logistics and supply chain management company with
services covering International Freight Forwarding, International Removal &
Relocation, Project Logistics in the Oil Industry, Power and Telecoms
Sectors,
Warehousing & Storage, Dangerous Goods Handling including Radioactive
Sources & Explosives, Exhibition Logistics, and Road Haulage/Transportation
is currently in need of suitable candidate to fill the position of a Client Services/Accounts Manager.
Job Title: Client Services/Accounts Manager
Role Objectives
- To consistently
promote a 'customer first’ approach.
- Understand and
have an appreciation of customer requirements and quality standards.
- Engage with
customers to help ensure maximum operational satisfaction.
- Ensuring the
correct procedures are in place to recognize, meet and exceed customer
expectations wherever possible
- Main Duties and
Responsibilities
- Overseeing
activities within the International Department
- Identifying and
recruiting new affiliates. Maintaining stimulating relationships with the
current affiliates while developing and monitoring affiliate promotions
- Updating and
guiding the affiliates and associates with up-to-date customs regulations and
guidelines in Nigeria as it affects importation and exportation of household
goods and personal effects to ensure their compliance with laid down rules especially
on documentation requirements.
- Develop a plan
to ensure that unit members deal with rate enquiries through phone calls, fax
messages and e-mail as well as through personal visits and replying to these
requests promptly.
- Liaising with
shipping lines, airlines and destination agents to source for negotiated
freight charges and rates.
- Vetting
quotations going out for import, export and local moves including the requests
from the company’s branches.
- Handling
quotations for general cargo/exhibition goods and estimated delivery dates on
request from Customers.
- Provide adequate
training to unit members which will cover handling quotations for general
cargo/exhibition goods and giving estimated delivery dates on request from
Customers
- Preparing
documents for Bids/Tenders on Management Accounts. Taking an active involvement
and assisting in the preparation of any major tender or pitch responses as
required
- Offering special
advice on Insurance Cover for shipments on Import and Export.
- Provide
information on shipment status once order(s) is dispatched and processing
claims.
- Attending to
clients’ complaints while keeping records of clients’ feedback on services
rendered.
- Interfacing
effectively with the Sales and Marketing, Operations, Billing, Commercial Desk
and IT teams to develop and maintain strong working relationships to support
the efficient and effective management of clients
- Actively
maintain an up to date “accurate” knowledge of competitor activity, ensuring
management are kept informed, with a view to optimize market intelligence and
business opportunities
- Contribute to
the development, of marketing and promotion materials and selling of the
services provided to optimize business opportunities and revenue generation
- Undertake and
log comprehensive fact finds with both existing and new clients, establishing
the key specific business needs, benefits sought, and any potential barriers to
sale
- Prepare and
submit formal proposals based on information gained from the client, and to
ensure that quotations submitted adhere to published standards and formats, and
the company’s quality procedures and contract terms are upheld.
- Provide monthly
reports of the activities of the customer relations unit and its members.
- Guide unit
members to identify flexible measures to satisfy customer’s urgent requirement.
- And any other
duties has required from time to time.
Qualifications
and Experience
- Minimum of 7
years in a similar position.
- Degree level
essential – Relevant field or related degree.
- Experience in
Shipping and Logistics will be an added advantage.
How to Apply
Interested and qualified candidates should Click Here to Apply