Customer Service Officer Job in Lagos at Pruvia Integrated Limited

Pruvia Integrated Limited - A trade/services company, is currently seeking to employ suitably qualified candidates to fill the position below:


Job Title: Customer Service Officer
Location: Lagos
Job Description

• We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• The target is to ensure excellent service standards and maintain high customer satisfaction.
• The target is to ensure excellent service standards and maintain high customer satisfaction
• Effectively manage large amounts of incoming calls
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be fluent with computer applications
• BSc/HND in any discipline
• Female Preferably
• Applicants should be resident in Lagos Mainland
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening