Job for a Shop Manager in Lagos at Global Profilers

Globalprofilers is an international recruitment & HR consultancy company, we are providing a wide range of recruitment and selection services to local and international companies in Africa.
Our Team of dedicated consultants offers businesses to get the right and best talent across wide range of sectors and professions.
Africa is experiencing an economic boom in all sectors. It is a dynamic as well as complex & diverse market. Our Specialized approach is backed by deep understanding of all aspects of business and industry in this challenging and growing market whilst retaining our global standards in talent acquisition and HR services.


Job Title:  Shop Manager

Responsibilities:

• Ensure delivery of excellent customer care and service delivery  for a first time resolution
• Managing existing client relationship
• Compile daily reports on overall customer interactions and satisfaction
• Capturing and updating customer records on the Customer Relationship System Software
• Close out and open all transaction records through the use of a computer
• Carry out Administrative functions
• Carry out all assignments that are ancillary to the primary assignment
• Cross selling and upselling of firm’s product(s)
• Study of market movement.
• Execute tactical plans to counter competition in the territory
• Identify and resolve customers’ queries/complaints/issues effectively and efficiently
• Escalating Customers queries/complaints/issues when necessary to appropriate unit

• A Bachelor’s degree plus at least 2 years’ experience in a similar role
• Great communication skills (both written and verbal)
• Strong Interpersonal skills
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks
• Good Management of people and the business
• A flare for negotiation and networking.
• Adequate Proficiency in Computer Software Application such as Microsoft Office and Excel
• Strong analytical skills whilst having a good standard of numeracy in order to analyze facts and figures.
• Must be Presentable