Current Job Opportunities at African Sun Amber Residence Limited

African Sun Amber Residence Limited - We are one of the leading and fastest growing hotel and leisure groups in Africa with business and resort destinations throughout Ghana, Nigeria and Zimbabwe.

Job Title:  Guest Service Agent

• Assist the Front Office Manager in ensuring the smooth and efficient overall day – to – day operations of the Front desk including reservations.
• Provide excellent customer service per the standards of the Residence, and assist in situations to ensure customer satisfaction.
• Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.
• Assist in the supervision and preparation of function sheets with the delivery and execution of guest welcome letters and profile updating.
• Review guest special requests and ensure they are met or exceeded.
• Answer the telephone in a timely and professional manner
• Make reservations over the phone and in person
• Run daily reports to check reservations for accuracy and identify any special requests
• Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
• Anticipate and address guest’s service needs
• Listen to guest’s complaints or concern and resolve their issue in a timely manner
• Promote a safe working environment
• Working with all departments in the Residence to ensure we meet or exceed guests’ expectations and all guests’ billing is accurate and up to date at time of departure.
• Act as a liaison with the Sale’s team, Food & Beverage, Facility and Housekeeping teams to ensure clear communication.
• Assist in the administration and management of the Front Office, including but not limited to scheduling.
• Coordinate Residence emergency procedures within the scope of defined plans.
• Engage in the preparation and rendition of returns, reports and other assignments as required by Management.
• Engage each guest as a unique individual and listen attentively to their requests
• Perform accurate check-ins and checkâ€�outs of guests daily
• Performs any additional tasks which are assigned by management

• The successful candidate must have at least three years Guest Service agent experience that must include handling of large group arrivals.
• The successful candidate must have excellent command of the English language is essential, both written and verbal.
• The successful candidate should be person that pays attention to details and have excellent organizational skills.
• The successful candidate should be able to work with little supervision and must be self motivated.
• The successful candidate must have solid knowledge of Microsoft Office and general computer applications. Knowledge of OPERA Information, Technology and Communication (ITC) would be an added advantage.
• The successful candidate must have at least an ND or University degree in any related discipline.
• The successful candidate must be customer centric and have a very good relationship management skill that must include the ability to deal with all guests service situations while continually ensuring guest’s satisfaction is obtained in the Residence.
• The successful candidate must have proven supervisory skills which should include the ability to motivate and mentor colleagues for greater productivity.
• The successful candidate must be able to work under pressure and stressful situation.

• Monitors the operations of our residence equipment and systems and implement effective maintenance schedule required to ensure their efficiency, improvement and expansions
• Apply professional skills to monitor the purchase, use and inventories of spear parts, maintenance supplies, and equipments and initiate reordering when necessary
• Track, analyze and improves key maintenance parameters such as asset utilization, maintenance cost, schedule compliance etc.
• Source and recommend experienced service providers and ensure timely and successful completion of projects and system set up
• Directs contractors as needed to achieve compliance with applicable regulations and to complete needed investigation of and repair to utilities
• Oversee the completion and submission of required monitoring reports and operating permits to ensure compliance with applicable rules and regulations
• Ensure that maintenance technicians are adequately trained and equipped to deliver maintenance services in a safe, timely and cost effective manner at the residence
• Directs, maintains, and enforces the safety program, health and environmental policies and procedures
• Direct Budget preparation and monitor compliance with budget changes-when necessary
• Maintain and ensure effective use of maintenance workshop equipment

• Minimum of B.Sc/HND in Electrical Engineering
• 8-15 years hands-on experience and working knowledge/ skills of basic fields (Carpentry, Electrical and Plumbing, A/c) in the hospitality industry would be an added advantage.
• Communication - Effective written and verbal communication skills that conveys information effectively.
• Good knowledge of hand and power tools.

• Inform Guest of daily specials.
• Clean tables and after Guest have finished dining.
• Prepare hot, cold, and mixed drinks for Guest, and chill bottles of wine.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Garnish and decorate dishes in preparation for serving.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Present menus to Present menus to guests and answer questions about menu items, making recommendations upon request and answer questions about menu items, making recommendations upon request
• Escort Guest to their tables.
• Describe and recommend wines to guests.
• Bring wine selections to tables with appropriate glasses, and pour the wines for guests.
• Collect payments from Guest
• Write Guest food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Take orders from Guest for food or beverages.
• Check with Guest to ensure that they are enjoying their meals and take action to correct any problems.
• Serve food and/or beverages to Guest; prepare and serve specialty dishes at tables as required.
• Prepare checks that itemize and total meal costs and sales taxes.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

• Minimum of OND in Hotel Management
• At least five (5) years practical experience in the hospitality industry
• Specialize on both local and intercontinental dishes
• Must have sound knowledge of food & beverage products
• Must have refined skills in public relations
• Must have Typing skills, Windows XP, Word, Excel, Outlook
• Must have knowledge on Micros I/T application. (This is a must)
• Excellent communication and interpersonal skills

• Knowledge in hotel services especially in attending to guest’s needs.
• Knowledge and skills as a waiter of varieties of continental and local dishes.
• Ability to attend to guest needs according to order placed.
• Must be courteous to guests.
• Must have good communication skills.
• Good knowledge of dishes documentation.