Experienced Job Positions at Smile Communications Nigeria

Smile delivers affordable, high quality and easy to use broadband access and communication services to customers across Africa. Founded
in 2007, Smile is at the forefront of harnessing technologies to create
innovative solutions that enable the cost-effective deployment of
advanced communication
services to everyone in Africa.

In 2012,
Smile was proud to announce the introduction of the first 4G LTE
broadband service in Africa. Smile’s superfast, high-quality and
reliable access to the internet is changing the way African people are
connecting to the world, at speeds never experienced before.

Job Title:  Senior Manager, Corporate Sales & Enterprise
Description

  • Closing high-value corporate and enterprise sales and closely supporting the sales teams in achieving their sales targets.
  • Preparation, submission, presentation and negotiation of proposals with customers.
  • Direct,
    monitor and lead the development of corporate and enterprise business
    sales strategies, business plans, projects and budgets in line with
    corporate strategy.
  • Accountable for the delivery of Smile’s
    Corporate and Enterprise revenue targets (number of accounts acquired,
    data volume, number of dedicated enterprise connections sold, and
    ongoing data service revenues).
  • Management of the Smile
    Corporate and Enterprise P&L up to EBITDA level (revenues, costs of
    sales, gross margin, OPEX, EBITDA).
  • Management of customer support to ensure delivery against the customer’s Service Level Agreements (SLA):

– Through direct reports (account managers and technical support)
– By liaison with other departments such as Networks, Customer Care, Legal,

  • Ensuring high quality management of customer accounts, customer reporting and customer satisfaction.
  • Responsible
    for all aspects of product development and management to deliver growth
    and development of Smile Corporate & Enterprise product offering
    (in accordance with the Smile Group’s policies and procedures).
  • Work
    closely with other sales departments (Direct Sales, Retail and Indirect
    Channels) especially liaison on sales leads and opportunities that
    cross departments.
  • Liaison with the Marketing department to
    ensure appropriate marketing and product collateral are developed and
    available at all times.
  • Identification, organization and
    management of Corporate & Enterprise sales and marketing
    opportunities, events and activations.
  • Research information on
    competitive pricing, market activities, transaction usage and other
    information about the targeted markets
  • Analysis and reporting of sales and product performance to identify trends and improvements, efficiencies and cost savings.
  • Accurate and timely management reporting (weekly, monthly and ad hoc).
  • Managing
    adherence and improvements to the Smile processes that support Smile
    Corporate & Enterprise sales and management thereof.
  • Managing spend in line with the budget.
  • Contribute to the short term tactical and long term strategic planning of Sales & marketing function.
  • Propose new initiatives, plans and programs to improve the effectiveness of the Corporate & Enterprise sales teams.
  • Manage and monitor all Corporate & Enterprise sales contracts sold in the region.
  • Engage
    with each of the internal product groups by providing market data,
    customer expectations and future product needs such that the product
    group(s) can effectively design product strategies for said market.
  • Accountable
    for managing department and direct reports to achieve KPIs with
    participation in regular continuous improvement reviews with sales team
    members.
  • Work closely with technical and product teams on product development and delivery where necessary.
  • Responsible
    for ensuring timely collection of the first bill from the customer by
    resolving any customer issues with the help of back-end teams and
    monitoring thereof.
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RequirementsDegree in Business, Marketing, Sales or other business related degree.

  • 10 years’ experience in Sales and Distribution with minimum of 5 years in the telecoms industry.
  • Operational sales experience in corporate sales, logistics and marketing is a plus.

Skills and Competencies

  • Proven sales experience, consistently meeting or exceeding targets.
  • Strong leadership, communication and project management skills.
  • Strong organizational skills with superior attention to detail.
  • Excellent analytical and problem solving skills with process focus.
  • Proven ability to manage multiple priorities simultaneously.

 
 
Job Title: Senior Manager, Indirect Channel Partners
 Duties & Responsibilities
– Provide leadership, direction and development to all aspects of the Smile indirect distribution and sales channels.

Implement indirect distribution and sales channel strategies, and
accurately and proactively manage sales forecasts. Deliver the sales
targets set for Smile’s indirect channels (customer, revenue, cost of
sales)
– Work with relevant functions to identify and recruit
indirect sales partners within Smile’s coverage areas. Define
appropriate remuneration structures and frameworks (commissions,
performance bonus, and incentives) to drive Smile’s indirect
distribution and sales partners and to deliver the set targets.

Manage assigned indirect sales resources and their performance to ensure
they are appropriately utilized and meet assigned sales and growth
targets.
– Monitor and analyze indirect channel sales volumes,
pipeline activity and competitive activity and develop plans to beat the
set targets. Monitor and manage product line sales activity across the
channels to ensure it meets Smile’s standards/parameters.

Contribute to the development of sales campaigns and collateral material
and how it can be applied across the indirect sales channels.

Ensure superior customer service in line with Smile’s brand promise
throughout all Smile indirect distribution and sales channels.

Coordinate with other functions to efficiently and effectively execute
indirect sales channel development and management. Ensure goals and
plans are effectively communicated, understood and applied.
– Coordinate activities of planning, recruitment, training and sales support for indirect sales channel partners.
Requirements
Education and Experience
– Degree in Business, Marketing, Sales or other business related degree.
– 10 years’ experience in Sales and Distribution with minimum of 5 years in the telecoms or FMCG industry.
– Operational sales experience in indirect sales channels, distribution, logistics and marketing is a plus.
Skills and Competencies
– Strong sales and distribution background.
– Strong leadership, negotiation, communication and project management skills.
– Strong organizational skills with superior attention to detail.
– Excellent analytical and problem solving skills with process focus.
– Proven ability to manage multiple priorities simultaneously.
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How to Apply
Interested and qualified candidates should Click Here to Apply

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