Marriott International Vacancy for a Reservations Manager

Marriott International is a leading global lodging company based in
Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries
and reported revenues of nearly $14 billion in fiscal year 2014. Its
heritage can be traced to a root beer stand opened in Washington, D.C.,
in 1927 by J.
Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or
franchised properties and corporate offices. Marriott has been
consistently recognized as a top employer and for its superior business
ethics. The company also manages the award-winning guest loyalty
program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which
together surpass 49M members.

We are recruiting to fill the position below:

Job Title: Reservations Manager
Job Code: 16000WWO
Location: Ikeja, Lagos
Job Category: Reservations Sales
Schedule: Full-time
Job Summary

  • You were always one of those curious kids who opened every
    cabinet, peeked behind every door, and never ceased to ask “why” when
    given an explanation. Today, you bring your personal style to every
    experience. You live life to discover.
  • You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide.
  • If this sounds like you, you’re in the right place. You’ve got
    authentic style, natural curiosity and a warm way with people.
    Renaissance is not just a place to spend the night, it’s a place to
    discover, a place in the world with style like yours. That’s why we’re
    not just looking for anyone. We’re looking for someone like you.

Job Descriptions

  • Responsible for soliciting and managing of reservations sales-related opportunities.
  • Achieves personal and team related revenue goals. Responsible
    for driving customer loyalty by delivering service excellence throughout
    each customer experience.
  • Provides service to our customers in order to grow share of the account on behalf of the company.
  • Manages and provides training and work assignments to Reservations Sales staff.
  • Actively up-sells each business opportunity to maximize revenue opportunity.
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Core Work Activities
Understanding Markets & Maximizing Revenue:

  • Identifies new reservations sales business to achieve personal and property revenue goals.
  • Monitors same day selling procedures to maximize room revenue and control property occupancy.
  • Gains understanding of the property’s primary target customer
    and service expectations; serves the customer by understanding their
    business, business issues and concerns, to offer better business
    solution.
  • Understands the overall market, including competitors’ strengths
    and weaknesses, economic trends, supply and demand etc. and knows how
    to sell against them.
  • Closes the best opportunities for the property based on market conditions and property needs.

Conducting Daily Reservations Sales Activities:

  • Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Assists with monitoring accuracy of reservation sales orders within tracking systems.
  • Tracks no-show reservations and processes charges as needed.
  • Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
  • Manages wait list and prioritizes order of wait list contacts to be made.
  • Prepares work and maintenance orders.
  • Uses sales resources and administrative/support staff effectively.
  • Assists in monitoring group reservation forecast data.
  • Coordinates with sales and Convention Services to process rooming lists and reservation cards.
  • Executes and supports the operational aspects of business booked
    (e.g., generating proposal, writing contract, customer correspondence).

Providing Exceptional Customer Service:

  • Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
  • Executes exemplary customer service to drive customer
    satisfaction and loyalty by assisting the customer and ensuring their
    satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and
    recommending the appropriate features and services that best meet their
    needs and exceed their expectations, while building a relationship and
    loyalty to the company.
  • Handles guest complaints and disputes following the instant pacification procedures.
  • Services our customers in order to grow share of the account.
  • Provides excellent customer service consistent with the daily service basics of the brand.
  • Executes exemplary customer service to drive customer
    satisfaction and loyalty by assisting the customer and ensuring their
    satisfaction before and during their program/event.
  • Sets a positive example for guest relations.
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Managing and Conducting Human Resource Activities:

  • Monitors reservations sales agents while on phone calls.
  • Utilizes all available on the job training tools for employees.
  • Creates monthly labor scheduling for team.
  • Develops, implements and maintains a departmental orientation
    program for employees to receive the appropriate new hire training to
    successfully perform their job.

Additional Responsibilities

  • Utilizes applicable intranet for resources and information.
  • Creates contracts as required.

Candidate Profile
Education and Experience:

  • High School Diploma or GED; no work experience required.

OR

  • 2-year degree from an accredited university in Business
    Administration, Marketing, Hotel and Restaurant Management, or related
    major; 2 years experience in the sales and marketing, guest services,
    front desk, or related professional area.


How to Apply

Interested and qualified candidates should:
Click here to apply

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