Open Job Positions at Standard Chartered Bank Nigeria, July 23rd 2016

Standard Chartered Bank Nigeria – We attract talented individuals. Not
only can they give you the benefit of their experience, they also
reveal a closer, more personal look at the wide range of global
opportunities we offer. At the core of the Group’s people strategy is
our focus on employee
engagement. Engagement is a key driver of
productivity and performance, which creates the foundation of our
performance culture. We encourage and focus on the behaviours that
bring out the very best from every employee, assessing their
performance not just on results but on how those results were
achieved. To further embed these behaviours we have a remuneration
programme in place, carefully designed to incentivise our employees
to live our values every day.

We are recruiting to fill the position below:

Job Title: Collector, Tele-Recoveries
Job ID: 522362
Location: Victoria Island, Lagos
Job Function: Risk
Regular/Temporary: Permanent
Full/Part Time: Full time
Job Description

  • Contacting delinquent loan customers to negotiate payment schedules that are acceptable to both parties.
  • Contact through telephone, letters, and indirectly through collection agencies and attorneys.
  • Negotiating & attaining acceptable payment arrangements with clients for accounts queued /allocated to collector.
  • Preparing Reminder/Warning letters and/ E-mails to customers
  • Recording excerpts of customer interactions made on WCS/CACs
  • Ability to identify ,analyse and forecast delinquency trends noticed in assigned buckets
  • Carrying out basic account reconciliations and explanations 
    required to satisfactorily close out customer queries or complaints with
    minimum supervision..
  • Chasing late payments, following up on promises to pay/ insurance company for claims where applicable
  • Tracing debtors who skip/change employment without informing the bank.

Qualifications and Skills

  • Minimum of a second class Degree from a reputable university
  • Well organised with minimum supervision
  • Ability to work to deadlines
  • Good negotiating skill
  • Highly numerate
  • Ability to multi task
  • Computer skills

Interested and qualified candidate should:
Click here to apply for this Position

Job Title: Collector, Tele-Collection
Job ID:
522361
Location:
Victoria Island
Job Function:
Risk
Regular/Temporary:
Permanent
Full/Part Time:
Full time
Job Description

  • Contacting delinquent loan customers to negotiate payment schedules that are acceptable to both parties.
  • Contact through telephone, letters, and indirectly through collection agencies and attorneys.
  • Negotiating & attaining acceptable payment arrangements with clients for accounts queued /allocated to collector.
  • Preparing Reminder/Warning letters and/ E-mails to customers
  • Recording excerpts of customer interactions made on WCS/CACs
  • Ability to identify ,analyse and forecast delinquency trends noticed in assigned buckets
  • Carrying out basic account reconciliations and explanations 
    required to satisfactorily close out customer queries or complaints with
    minimum supervision..
  • Chasing late payments, following up on promises to pay/ insurance company for claims where applicable
  • Tracing debtors who skip/change employment without informing the bank.

Qualifications and Skills

  • Minimum of a second class degree from a reputable university
  • Well organised with minimum supervision
  • Ability to work to deadlines
  • Good negotiating skills
  • Highly numerate
  • Ability to multi task
  • Computer skills


Interested and qualified candidates should:
Click here to apply for this Position

Job Title: Country Compliance Manager/Customer Due Diligence Advisor
Job ID: 520506
Location: Victoria Island, Lagos
Job Function: Legal
Regular/Temporary: Permanent
Full/Part Time: Full time
Job Description

  • Drive, coordinate and monitor initiatives and actions to ensure
    that the Bank operates in accordance with the relevant laws and
    regulations, policies and standards including those relevant to the
    prevention of money laundering regardless of whether these laws,
    policies or procedures are internal or not.

Key Roles and Responsibilities
Regulatory Risk Identification and Policy Setting:

  • Leads in the identification of material regulatory risks
    in-country through measured analysis of factual scenarios and/or
    documentation.
  • Anticipates, Assesses and communicates key regulatory risk
    trends in-country, for management consideration, and drives the
    development and implementation of appropriate mitigation control
    measures.
  • Identifies new banking regulations and laws and ensures the implications are appropriately notified to all relevant parties.

Regulatory Advice:

  • Provides timely regulatory advice and recommendations on key
    issues (including on Prudential Regulation) and proactively monitors
    regulatory developments;
  • Provides guidance on proper application and interpretation of
    banking laws, regulations and policies applicable to the business
    segments;
  • Ensure AML regulations, policies and requirements are clearly communicated to management and staff members,
  • Set control standards and provides advice on the development of appropriate controls for the mitigation of regulatory risks.
  • Assists in overseeing relevant administration and licensing as required by the local regulator(s).

Regulatory Compliance Training:

  • Delivers or procures delivery of program of activities that
    educates and encourages managers and staff to operate in compliance with
    relevant laws, regulations and policies.
  • Manage, coordinate and deliver appropriate training programme to
    ensure staff members are sufficiently trained to apply and administer
    AML related controls in their day to day business activities.
  • Assists in the development of an effective country-wide
    compliance culture by promoting the benefits of ethical business conduct
    and compliance.

Compliance Monitoring:

  • Establishes and coordinates the risk based Compliance Monitoring Plan.
  • Coordinates and performs Regulatory Compliance Reviews
  • Ensures all Control Room procedural requirements are met.

 Compliance Reporting:

  • Prepare reports that demonstrate clear understanding of issues
    and provide clear analysis during any of a number of Thematic Reviews
    (Compliance Monitoring Reviews) assigned during the year.
  • Handle any ad hoc enquiries and surveys as requested by the regulators from time to time
  • Completion of Anti Money Laundering (AML) Surveys circularized
    on us by Correspondent banks (upstream or downstream) and any other
    counterparty e.g. Visa, Wolfsberg Group.

 Compliance Business Partnering:

  • Uses general knowledge of business products undertaken in the
    jurisdiction to work with business compliance specialists to respond to
    regulatory questions, and to keep the local regulator updated on
    developments in the businesses.
  • Assists the Country Head of Compliance and Senior Management in
    ensuring that the bank operates in accordance with te relevant local
    requirements and Group Regulatory Compliance Standards so as to protect
    and enhance the reputation of the Bank.
  • Assist country management to ensure internal resources, systems,
    procedures and controls are in place, documented and operating
    effectively in order to mitigate money laundering risk.  Coordinates
    implementation of country level programs and initiatives to enhance AML
    awareness and effort.
  • Provides timely support to business in complying with the new and changing regulations, as well as group policies and standards.
  • Proactively drives the development and maintenance of good
    relationships with internal and external stakeholders at appropriate
    levels and ensures an open and cooperative environment.
  • Ensures close working relationship with the business and Financial Crime Risk (FCR) resources.
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CDD Advisory Services:

  • Support the business Customer Due Dilligence (CDD) process through review and advisory services.
  • Developing and maintaining Country Addenda and ensuring compliance with Nigeria Legislations.
  • Updating and developing policies and procedures.
  • Provision of deferrals, dispensations and approval where required by the Business and Functions.
  • Partner with other compliance Advisors in other jurisdictions in
    order to provide advise on the suitability of CDD/KYC documents from
    other jurisdictions.
  • Work with the Country Head of Compliance and Senior Management
    in ensuring that the bank operates in accordance with the relevant local
    requirements and Group regulatory compliance standards in relation to
    Know Your Customer (KYC)/CDD.
  • Provide support to the business in complying with the new and changing regulations, as well as group policies and standards.
  • Assist country management in ensuring that internal resources,
    systems, procedures, and controls are in place, documented and operating
    effectively in order to mitigate money laundering risks.
  • Proactively drives the development and maintenance of good
    relationship with internal and external stakeholders at appropriate
    levels thereby ensuring our KYC/CDD is compliant.

Qualifications and Skills

  • A minumum of a second class Degree from a recognised university.
  • Ability to identify and dimension key CDD/regulatory compliance risks and mitigants.
  • Excellent legal and compliance judgment to enable the provision
    of sound advice in difficult areas of law, regulation and practice and
    the proactive management of compliance risk
  • Sound judgment of business practices and reputational risk
  • Personal authority, integrity and a proven ability to establish relationships with senior stakeholders
  • Excellent verbal and written communication skills
  • Independence, robustness and resilience
  • Qualified Accountant/lawyer
  • A good performance track record.
  • Product Knowledge:-  Knowledge of business areas and their products as well as the associated legal and regulatory requirements.
  • Governance and Legal Structure: Knowledge of the system of
    internal controls that aids the effective management of the Group’s
    affairs locally.  Detailed knowledge of local risk reporting and
    governance structures;
  • Interpretation, Guidance and Policy & Regulations’ Advisory:
    The ability to identify and assess relevant laws and regulations with a
    view to providing solutions to business needs. Detailed knowledge of
    local laws and regulations including an ability to anticipate future
    regulatory requirements premised on thorough research and thorough
    knowledge of group policies and how they apply to the local
    environment.  Ability to offer considered practical and cost effective
    solutions to ensure regulatory compliance.
  • AML Advisory – achieve compliance with local AML regulations and
    Group AML policies and standards.  Timely identification and mitigation
    of significant risks.

Interested and qualified candidate should:
Click here to apply for this Position

Job Title: Head of Audit, Nigeria

Job ID: 521688
Location: Victoria Island, Lagos
Job Function: Group Internal Audit
Regular/Temporary: Permanent
Full/Part Time: Full time
Job Description

  • To provide geographic and governance stakeholders and committees with:
  •    o A single point of contact in the country with respect to Group Internal Audit (GIA);
  •    o GIA’s view on significant risks within the country and an
    assessment as to whether these risks are being adequately managed and
    escalated if appropriate;

    • An overall assessment on the state of controls within the country;
    • An assurance as to whether the Geographic Management model has been implemented and is operating effectively.
  • Providing, oversight, guidance and support to manage an effective Country Audit function that:
    • Provides independent assurance to relevant stakeholders on the state of the Country control environment .
  • To provide GIA internal stakeholders with:
    • Country Audit Needs/ Risk Assessments to enable the functional audit teams to determine their detailed audit plans;
    • An assessment on the appropriateness of the audit plans from
      a geographic perspective. Contribute to the development of the overall
      GIA audit plan and approach, based on the  inherent risks/ knowledge on
      the country concerned;
    • An anticipatory approach to risk assessment to GIA by
      highlighting issues through good stakeholder communication in order to
      improve audit planning;
  • To provide Regulators with:
    • A key point of contact within GIA in their country;
    • Proactive and reactive communications to regulators in their country;
  • To provide external auditors with:
    • A single point of contact within GIA in their country;
    • Proactive and reactive communications to external auditors in their country

Key Roles and Responsibilities
Risk Assessment:

  • Ensure early identification and escalation of risks, issues,
    trends and developments to relevant stakeholders. Be prepared to raise
    issues/concerns outside the normal audit process;
  • Adopt an anticipatory approach to risk assessment through
    stakeholder communication and monitoring of external environment to
    improve audit planning;
  • Monitor the implementation / delivery of the agreed audit plan
    for the country / region as assigned; understanding the key audit issues
    arising and escalating any significant audit findings that remain
    unresolved;
  • Attend Country Operational Risk Committee meeting on a regular
    basis; Attend key Country governance meetings on a regular basis e.g.
    ExCo; Audit Committees
  • Review country MIS regularly; Avoid surprises.

Audit Planning/Design:

  • Develop an annual audit plan using input from the team and
    stakeholders to identify priorities and resource requirements for the
    year. Annual audit plan should cover all activities of the country,
    including any local subsidiaries, and regulatory audit requirements.
  • Meet with other managers, business heads, CEO and Audit
    Committee members to discuss needs and propose audits, to build
    stakeholder requirements into department plans.
  • Ensure plan is developed to meet the Group & Audit Committee’s expectations.
  • Schedule and assign audits to team members, ensuring effective and efficient use of resources.
  • Ensure quality control of the team’s audit plans on an ongoing
    basis by reviewing and approving plans as they are developed and
    communicated to stakeholders.
  • Ensure annual audit plans have contingency built in, to provide unexpected audits as they may surface.
  • Report to the Audit Committee at the required intervals on
    Internal Audit assignments including planned reviews, investigations,
    risk advisory work and any other ad-hoc activity as required.
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Audit activity – Country Audits  & Control Reviews:

  • Oversee and provide quality control for the department’s audits,
    to ensure departmental mandate and business goals are met and that
    professional standards are maintained at all times.
  • Ensure the timely execution of audit and assurance assignments
    to provide independent, objective assurance to the Audit Committee.
  • Where appropriate ensure these plans are presented at Board Audit Committee for approval
  • Develop the team’s engagement with and support of major business
    change programmes thus ensuring that appropriate consideration of risk
    and control is given to all change.
  • Ensure GIA methodology is adhered to.
  • Ensure Country Audit activity is sufficient to meet the requirements/expectations of regulators

Issue Resolution and follow up:

  • Ensure issues raised are appropriately resolved in a timely manner
  • Ensure appropriate follow up of issues and escalations where appropriate.

Reporting, Communication & Engagement:

  • Ensure final reports are issued with all recommendations agreed and accepted by the audited individual/group.
  • Delivery of Country/ Area MIS in respect of the activity undertaken;
  • Conduct / attend regular stakeholder meetings – CEOs, business heads, function heads, governance heads;
  • Provide Audit Committees in the country with GIA reports as required;
  • Provide Regional GIA management with regular value added reports and updates, including country “hotspots” reports;
  • Provide governance stakeholders with regular value added reports and updates or as appropriate;
  • Provide local regulators with audit reports and other
    information as appropriate(this may include localizing an audit report
    which has a larger geographical coverage);

People Management & Development:

  • Demonstrate strong leadership and is able to effectively manage Country Audit teams;
  • Manage and oversee team performance through performance planning, coaching and performance appraisals.
  • Hold direct reports accountable for managing and developing
    their assignments to ensure the department’s goals are achieved and
    customers satisfied.
  • Provide ongoing feedback to the team to ensure they develop the
    skills and competencies required for effective planning and individual
    professional and personal career growth. Ensure Country audit staff are
    appropriately skilled and trained to undertake Country Audit and
    Assurance activity
  • Motivate and inspire the team by providing them with the
    information and tools they need to do their jobs well and meet customer
    expectations.
  • Deal with performance issues, discipline as necessary and
    address poor standards, ensuring department targets and customer
    satisfaction is not compromised.
  • Manage the head count, recruiting and deploying resources as
    required, to ensure the department budget is balanced and the right mix
    of skills and strengths are being leveraged as effectively as possible.
    Obtain regional approvals for all headcount hires, including
    replacements.
  • Identify and recommend potential Guest Auditors; Proactively identify, attract and nurture potential talent for GIA;

Improving the Practice of Audits/Championing Risk Management:

  • Build relationships with leaders across the region/ Group to
    understand issues and identify areas for improvement for the
    organisation as a whole.
  • Support and encourage team members to be proactive in
    identifying opportunities to share best practice to improve the control
    environment; make recommendations to Region/ Group.
  • Provide assistance to the business in meeting regulatory requirements.
  • Keep abreast of developments in Corporate Governance practices and advise the business accordingly.

Financial Management – Budgets/Costs:

  • Prepare & submit accurate and reasonable budgets; ensure timely submissions
  • Effectively manage costs within agreed budget; Forecast accurately

Conduct:

  • Provide leadership in country /function/GIA team to comply with
    the highest standards of regulatory and business conduct and practices
    as defined by internal and external requirements. Understand and ensure
    compliance with, in letter and spirit, all applicable laws, regulations
    and guidelines including those governing securities activities, company
    law, anti-money laundering, terrorist financing and sanctions; the
    Group’s policies and procedures; and the Group Code of Conduct.  Take
    personal responsibility for understanding the risk and compliance
    requirements of the role. Effectively and collaboratively identify,
    escalate, mitigate and resolve risk and compliance matters.
  • Embed the Group’s Values and Group Code of Conduct to ensure
    adherence with the highest standards of ethics.  Comply with relevant
    policies, processes and regulations, as part of the culture.  Lead by
    example by displaying exemplary conduct behaviours and take personal
    responsibility for:
  • The conduct of individuals in country/function/GIA team ensuring behaviours set out in the Group Code of Conduct are followed.
  • Function achieving the outcomes set out in the Conduct Principals and Pillars.
  • Both direct and indirect/dotted line managers are individually
    accountable to proactively communicate, collaborate and agree on the
    conduct ratings of employees.

Qualifications and Skills
Mandatory Regulatory Requirement:

  • Minimum of first degree or its equivalent in any discipline.
  • Recognized professional Accounting Certification such as ACCA, ACA
  • A minimum of 10 years experience in the Financial Management /
    Accounting function. 5 of which must be in a Senior position within the
    Audit function.

Knowledge and Skills:

  • Is able to lead and manage people effectively; Strong team player able to work effectively with diverse client groups
  • Is a strong communicator with an ability to gain the respect
    from their teams, peers and with senior management and business
    stakeholders;
  • Is confident and courageous to raise concerns and issues with
    senior managers in a proactive and professional manner; Decisive;
    Influencing and negotiation ability
  • Possesses the breadth of experience in either audit or governance or both; Strong planning and organisational skills
  • Is self directed and able to work with minimum supervision;
    escalating issues in appropriately and in a timely manner; Strong
    analytical and evaluation ability


Interested and qualified candidate should:
Click here to apply for this Position

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