Standard Chartered Bank Nigeria Job for Branch Sales & Service Executives

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Standard Chartered Bank is recruiting to fill the following vacant job position below:

Job Title: Branch Sales & Service Executive
Job ID: 521218
Location: Ikeja, Lagos
Job Function: Retail Banking
Full/Part Time: Full time
Strategy:

  • Responsible for all sales and servicing of in house Retail
    Banking customers product enquires & sales to wealth affluent
    customers.
  • Key focus on Personal Banking, CASA (LCY & FCY), Bancassurrance, Investment Services & Personal Installment Loan.
  • Use the following as sales tools: reference forms, third party
    instruments, customs duty payment document (from PSBS), PTA data
    (potential customers from FX / TC teller).
  • Dormant account (affluent) reactivation & management. upgrading of tail accounts.

Know Your Customer (KYC):

  • Ensure you remain alert to the risk of money laundering and
    assist in the Bank’s efforts in combating it by adhering to the
    principles in relation to “identifying your customer, knowing your
    customer, reporting suspicions, safeguarding records and not disclosing
    suspicions to Customers”.
  • Awareness and understanding of the Group’s business strategy and model appropriate to the role

Identification:

  • Identify other business opportunities and refer same to relevant units within the bank.
  • Awareness and understanding of the wider business, economic and market environment in which the Group operate

Processes:

  • Customer satisfaction
  • Attainment of branch sales & service targets.

People and Talent:

  • Ensure attendance of monthly training for branch staff
  • Staff Versatility – ability to handle minimum 2 job function per staff
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Risk Management – Operational Risk Mgt and Control:

  • Ensure money laundering requirement as follows:
    • Full awareness of money laundering prevention.
    • Ensure you remain alert to the risk of money laundering and
      assist in the Bank’s efforts in combating it by adhering to the key
      principles in relation to:“Identifying your customer, knowing your
      customer, reporting suspicions, safeguarding records and not disclosing
      suspicions to customers”, observe clear desk policy always.
  • Monitoring of Front Office Branch registers to ensure compliance with standards.
  • Ensure reduced / minimal operational irregularities.
  • Act as the responsible party under the Group’s Risk Management
    Framework including relevant Operational Risk Framework ownership for
    branch sales and service related risk. Ensure a full understanding of
    the risk and control environment in area of responsibility
  • Responsible for identifying, assessing, monitoring, controlling
    and mitigating risks to the Group. Also, an awareness and understanding
    of the main risks facing the Group and the role the individual plays in
    managing them
  • The ability to interpret the Group’s financial information,
    identify key issues based on this information and put in place
    appropriate controls and measures
  • Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
  • Analysis and reporting of management statistics
  • Ensure daily review of Control Reports and Timely Escalation of at risk items.
  • Branch entrance key custodian.

Governance:

  • Responsible for assessing the effectiveness of the Group’s
    arrangements to deliver effective governance, oversight and controls in
    the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework, in
    which the Group operates, and the regulatory requirements and
    expectations relevant to the role.
  • Responsible for delivering ‘effective governance’; capability to
    challenge fellow executives effectively; and willingness to work with
    any local regulators in an open and cooperative manner.
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Regulatory & Business Conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Lead the branch team to achieve the outcomes set out in the
    Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime
    Prevention; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Take personal responsibility for embedding the highest standards
    of ethics, including regulatory and business conduct, across Standard
    Chartered Bank. This includes understanding and ensuring compliance
    with, in letter and spirit, all applicable laws, regulations, guidelines
    and the Group Code of Conduct.

Other Responsibilities

  • Embed Here for good and Group’s brand and values in the branch
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications and Skills

  • University qualification with a minimum of a second class degree
  • Strong interpersonal and communication skills
  • Sound knowledge of administrative procedures
  • Salesmanship, energy and drive
  • Strong customer service orientation


How to Apply

Interested and qualified candidates should:
Click here to apply

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