Jobs
Standard Chartered Bank recruitment for a Graduate Client Service Executive, July 14th 2016
Standard Chartered Bank is a leading international bank, with more than a 150-year history in some of the world's most dynamic markets.
We bank the people and companies driving investment, trade and the creation of wealth across Asia, Africa and the Middle East.
With 1,600 branches and offices in 70 countries, we offer exciting and challenging international career opportunities.
Job Title: Client Service Executive
Job description
Strategy
- Customer Service
- Attend to customer sales / financial enquiries.
- Support acquisition and growth of customer relationships through
- Back up custodian of TSM's vault keys and ATM combo and ATM entrance keys
- Back up custodian to TSM's stock of cheque book, cards, returned cheques and captured cards
- BVN Enrolment
- Evaluate customer needs and provide advice as to products required.
- Cross sell bank products to current / potential customers.
- Facilitate the account opening process (for rm sourced and in-branch accounts)
- Prepare weekly reports on service issues & in branch accounts opened
Know Your Customer Ensure
you remain alert to the risk of money laundering and assist in the
Bank's efforts in combating it by adhering to the principles in relation
to:"Identifying your customer, knowing your customer, reporting
suspicions, safeguarding records and not disclosing suspicions to
Customers".
Business Referral
- Identify other business opportunities and refer same to relevant units within the bank
- Support the Branch Sales & Service Executive in sales and management of front office desk
- Complaints handling and resolution
Processes
- Customer satisfaction
- Attainment of branch sales & service targets.
- Management of uncollected items [ chq bks & cards]
People and Talent
- Staff Versatility - ability to handle minimum 2 job function per staff
- Ensure minimum monthly training for branch staff
Risk Management Operational Risk Policy
- Ensure money laundering requirement as follows:
- Full awareness of money laundering prevention.
- Ensure reduced / minimal operational irregularities.
- Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
- Analysis and reporting of management statistics
-
Act as the responsible party under the Group's Risk Management
Framework including relevant Operational Risk Framework ownership for
branch sales and service related risk. Ensure a full understanding of
the risk and control environment in area of responsibility
-
Ensure you remain alert to the risk of money laundering and assist in
the Bank's efforts in combating it by adhering to the key principles in
relation to:"Identifying your customer, knowing your customer, reporting
suspicions, safeguarding records and not disclosing suspicions to
customers", observe clear desk policy always.
- Monitoring of Front Office Branch registers to ensure compliance with standards.
Governance
-
Responsible for assessing the effectiveness of the Group's arrangements
to deliver effective governance, oversight and controls in the business
and, if necessary, oversee changes in these areas
- Awareness
and understanding of the regulatory framework in which the Group
operates, and the regulatory requirements and expectations relevant to
the role.
- Responsible for delivering 'effective governance';
capability to challenge fellow executives effectively; and willingness
to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
-
Take personal responsibility for embedding the highest standards of
ethics, including regulatory and business conduct, across Standard
Chartered Bank. This includes understanding and ensuring compliance
with, in letter and spirit, all applicable laws, regulations, guidelines
and the Group Code of Conduct
Qualifications and Skills
- Academic or Professional Education/Qualifications; First degree (minimum of a second class degree) from a University
Diversity and InclusionStandard
Chartered is committed to diversity and inclusion. We believe that a
work environment which embraces diversity will enable us to get the best
out of the broadest spectrum of people to sustain strong business
performance and competitive advantage. By building an inclusive culture,
each employee can develop a sense of belonging, and have the
opportunity to maximise their personal potential
How to Apply
Interested and qualified candidates should
Click Here to Apply