Training Manager Job at Marriott Hotels, Lagos

Marriott International is a leading global lodging company based in
Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries
and reported revenues of nearly $14 billion in fiscal year 2014. Its
heritage can be traced to a root beer stand opened in Washington, D.C.,
in 1927 by J. Willard and Alice S. Marriott.
The company operates
and franchises hotels and licenses vacation ownership resorts under 19
brands, including: Marriott Hotels, The Ritz-Carlton, JW Marriott,
Bulgari, EDITION, Renaissance, Gaylord Hotels, Autograph Collection, AC
Hotels by Marriott, Moxy Hotels, Courtyard, Fairfield Inn & Suites,
SpringHill Suites, Residence Inn, TownePlace Suites, Protea Hotels,
Delta Hotels and Resorts, Marriott Executive Apartments and Marriott
Vacation Club. Marriott has more than 361,000 people working worldwide
at managed or franchised properties and corporate offices. Marriott has
been consistently recognized as a top employer and for its superior
business ethics. The company also manages the award-winning guest
loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards®
program, which together surpass 49M members.

Marriott is
consistently recognized as a top employer and for its superior business
operations, which it conducts based on five core values: put people
first, pursue excellence, embrace change, act with integrity, and serve
our world.

Job Title: Training Manager
Job Number 160012WP
Job Category Human Resources
Brand Renaissance
Schedule Full-time
Relocation? No
Position Type Management

Description
 

You
were always one of those curious kids who opened every cabinet, peeked
behind every door, and never ceased to ask “why” when given an
explanation. Today, you bring your personal style to every experience.
You live life to discover. You are passionate about your neighborhood,
always looking to explore the places one wouldn’t find in a travel
guide. If this sounds like you, you’re in the right place. You’ve got
authentic style, natural curiosity and a warm way with people.
Renaissance is not just a place to spend the night, it’s a place to
discover, a place in the world with style like yours. That’s why we’re
not just looking for anyone. We’re looking for someone like you.

 
Qualifications
 

JOB SUMMARY
Helps drive company
values and philosophy and ensures all training and development
activities are strategically linked to the organization’s mission and
vision. Works with property leadership team to identify and address
employee and organizational development needs. The position is
responsible for ensuring effective training is in place to enable the
achievement of desired business results. Training programs focus on a
variety of topics, including product knowledge, company philosophy, and
customer service and leadership skills. Conducts needs assessments,
designs and develops training programs and facilitates the delivery of
both custom and corporate training programs. Measures the effectiveness
of training to ensure a return on investment.

CANDIDATE PROFILE
Education and Experience
• 2-year degree from an
accredited university in Human Resources, Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 2
years experience in the human resources or related professional area;
certified trainer.
OR
• 4-year bachelor’s
degree in Human Resources, Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; certified trainer; no work
experience required.

CORE WORK ACTIVITIES
Administering Employee Training Programs
• Promotes and informs employees about all training programs.
• Displays leadership in
guest hospitality, exemplifies excellent customer service and creates a
positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training
methods to ensure employees have a good understanding of guest
satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness
• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets
• Ensures all training
and development activities (department specific and general property
training) are strategically linked to the organization’s mission and
vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets
• Participates in the development of the Training budget as required.
• Manages budget in alignment with Human Resources and property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.


How to Apply
Interested and qualified candidates should Click Here to Apply

Marriott International is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture. Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under federal,
state or local laws.

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