British Council recruitment for Graduate Examinations Officer in Lagos

The British Council is the world’s leading cultural relations
organization and creates opportunities for people in the UK and
worldwide to understand each other, to work together and learn from one
another. We see this as crucial to building secure, more prosperous
and sustainable futures for us all.
We build trust and understanding
between different countries and cultures and develop strong
international links that are of benefit to people in Britain and the
rest of the world.

The British Council is recruiting to fill the below position below:

Job Title: Examinations Officer
Location:
Lagos
Reports to: Operations Manager
Pay Band: Country Appointed PB4
Directorate or Region: SSA
Department/Country: Exams, Nigeria
Purpose of Job

  • To support Examination Services in Nigeria in delivering exams
    and tests and to maintain them at the highest professional standards as
    set out in the British Council’s EQCA (Examination Quality &
    Comliance Standards), examinations boards and partner standards.

Accountabilities and Responsibilities:
(including people management and finance)

  • As Exams Officer, the post holder will be line managed by an Operations Manager or IELTS Administrator in Lagos.
  • This role will support delivery of all examinations administered
    from the Lagos office. This role will ensure that assigned tests are
    delivered in a timely manner
  • All administrative procedures are in full compliance with examination boards, partners and EQCA standards.
  • Reliability: to ensure examinations are delivered securely according to board requirements
  • Quality and Compliance: to deliver a high standard of customer
    service to our schools and their candidates. As measured by our own
    Exams Quality Standards, Customer Service Standards, and inspection
    visits from Cambridge International Exams, IELTS and other examination
    boards as required.
  • Finance: all British Council standards for managing finances are
    met with relation to income reconciliations, cash handling, managing
    purchase orders, managing contracts and procurement.

Main Duties
Administration of examinations (pre-test):

  • Overseeing the taking delivery of examinations materials and
    checking them prior to exams commencing, packing and returning scripts,
    maintaining logs appropriately.
  • Answering enquiries about exams.
  • Exam registration procedures including receiving and collating
    registration forms, entering and retrieving data on exam board
    registration portals, payments and exams correspondence including
    dispatch of results.
  • Assist with recruitment and management of venue staff (invigilators, examiners and inspectors).
  • Assist with evaluation of new associate schools, agents and other educational institutions.
  • Assist with searching for and evaluation new venues.
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Exam delivery:

  • Delivering  Examinations on test days which includes:
  • Supervision of venue staff
  • Ensuring adherence examination day procedures
  • Delivering speaking tests
  • Overseeing practical examinations

Post-Examination administration

  • Secure and accurate despatch of test answers and materials to
    the examination board. Maintaining accurate logs of examination paper
    movements.
  • Effective delegation of duties when absent on leave or through illness etc.

Venue Staff:

  • Venue staff creation, scheduling and payment.
  • Assist with monitoring and training of invigilators.
  • To be part of the recruitment, training and monitoring team for venue staff.
  • To act as liaison between examiners and the relevant operations managers and trainers.

Client support:

  • To assist in planning agent briefing events, and to support agents in the registration and preparing candidates for exams.
  • To assist Exam/Grant Funded Services (GFS) project managers in
    delivery of Education/Skills-specific events, including assisting with
    managing relationships with stakeholders.
  • To assist with managing administration of exams with professional bodies partners, as necessary.
  • To assist schools with becoming associate centres, as necessary.

Marketing & Customer Service:

  • To assist in providing data for marketing action plan and business planning. 
  • Seeking and using customer feedback to improve service delivery.
  • Finance
  • To assist with preparation and submission of income reconciliations to agreed timescales.
  • To record income correctly on the FABS (Finance and Business Support) system and in a timely manner.
  • To comply with Contract and Procurement standards.
  • To assist the Regional Sales Manager in appropriate marketing of examinations in Nigeria.
  • To follow a programme of visits to schools/educational
    institutions/training providers to build relationships with existing and
    potential clients to expand the business.
  • To assist in customer service, delivery of other examinations
    and other duties as required in this small office, especially in times
    of staff absences.

Continuing professional development:

  • To ensure that elective and mandatory training is completed. To contribute to centre and national meetings and working groups.

Key Relationships

  • Internal: Country Exams Manager, Deputy Country Exams Manager, 
    Examination Officers elsewhere in Nigeria and globally, Customer Service
    Staff Nigeria, Finance Manager Nigeria, Regional Exams Team, IELTS
    team, Professional Exams Team, Schools Team
  • External: Vocational and higher education training providers in
    Nigeria and the UK. IELTS Regional Team.  School Principals, Educational
    Agents, AISEN, APEN, ELTAN and other professional teaching
    associations; venue staff, enquirers, candidates
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Person Specification
Behaviours

  • Working together (essential): Establishing a genuinely common goal with others.
  • Making it happen (essential):
  • Being Accountable (more demanding)

Assessment stage:

  • Interview

Creating Shared Purpose (essential):

  • Shaping the future (essential)
  • Look for ways in which we can do things better.
  • Connecting with others (essential): Making regular opportunities to understand others better.

Assessment Stage:

  • These behaviours will be needed to successfully carry out the role, but will not be assessed for recruitment purposes

Skills and Knowledge (See The Generic Skills Dictionary for details)
Essential:

  • Developing Business Level 1
    • Applies a range of standard analytical techniques to support
      business development – e.g. pricing tools, revenue tracking, monitoring
      sales prospects, audience figures or profit margin.

(Analytical skills)

  • Using Technology Level 1:
  • Able, with adjustments if necessary, to use office software and
    British Council systems to do the job and manage documents or processes.
  • Customer Service Focus.
  • Strong Organisation Skills.
  • Teamwork.
  • Ability to deal with conflict.
  • English Language proficiency to IELTS band 8.0, CEF C2 in all areas (or equivalent)
  • Strong Attention to Detail.

Desirable:

  • Knowledge of the education and qualification systems in the UK and Nigeria

Assessment Stage:

  • Short listing & Interview

Experience
Essential:

  • Providing and monitoring service within quality standards.
  • Working quickly and accurately to tight deadlines.
  • Experience of handling and reporting on payments from customers.
  • Training and managing a team to deliver to quality standards.
  • Arranging meetings with stakeholders.

Desirable:

  • Experience of delivering examinations in a timely and secure manner.

Assessment Stage:

  • Short listing and Interview

Qualifications
Essential:

  • A first degree or equivalent (including via work experience).

Desirable:

  • A qualification in examinations management.

Assessment stage:

  • Short listing

How to Apply
Interested and qualified candidates should:
Click here to apply

Click here to download job details (MS Word)

Click here to download BC Core Skills (pdf)

Application Deadline  12th August, 2016.

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