Customer Service Officers recruitment at Marcel Group of Companies.

Marcel Group of Companies is one of Nigeria’s largest privately owned,
home grown enterprises. The group has a diverse portfolio of companies
that is supported by a strong workforce whose objectives are to assist
its clients to achieve their growth aspirations by providing intelligent
Engineering
Services in the Oil and Gas sector, Strategy Blueprint in
Logistics and Haulage and Estate Management; delivering expertise and
business operation improvement capabilities for a better tomorrow.
Marcel Group of Companies is recruiting to fill the position below:

Job Title: Customer Service Officer
Location:
Lagos
Job Descriptions

  • Customer invoice enquiries
  • Attend to mail communications- ensure prompt and effective
    communication .Ensure clear differentiation between internal
    correspondence and external correspondence.
  • Handling of customer’s complaints and ensure corrective actions
    are initiated, thus preventing that same mistakes happening again.
  • Act as in-house sales back-up.
  • Ensure arrival notices are sent timely.
  • Customer database management.
  • Handling customer enquiries and issues for segmented and non-segmented customers.
  • Inter and intra department coordination.

Special Skills Required

  • Communication and probing skills.
  • Reporting writing / reporting skills.
  • Ability to multi-task
  • Excellent IT skills.
  • Problem solving skills
  • Inter Personal skills.

Qualification

  • Candidates must possess HND or B.Sc in any Science or Social Science related discipline.

How to Apply
Interested and qualified candidates should send their resume to: hr@marcelgrp.com

Application Deadline  12th September, 2016.

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