Microsoft Nigeria Job for a Premier Field Engineer

Microsoft Nigeria If you have unique experiences, skills and
passions-and we believe you can bring them all to Microsoft for a rich,
rewarding career and lifestyle that will surprise you with its breadth

and potential. Just imagine the excitement and satisfaction of what you
can do, where you can go, and the difference you can make with the
resources of Microsoft behind you.

Microsoft Nigeria is recruiting to fill the position below:

Job Title: Premier Field Engineer
Job Number: 985861
Location: Lagos
Job Descriptions

  • Do you have a passion for Developer Services? Do you want to be a
    key technical leader in a rapidly growing & profitable “Enterprise”
    team? Do you want to work in a division that has a direct impact on
    Microsoft’s bottom-line? If you want to join a fast-paced team &
    have an impact on a growing our developer business, this is the
    opportunity for you to drive the evolution of Microsoft Developer
    Support while keeping customer satisfaction as the top priority! This is
    an opportunity for you to be part of the evolution of Azure and cloud
    support services, to be constantly challenged as the Developer Platforms
    expand to provide broader capabilities to our customers, enable
    customers using a service alongside on premise Microsoft Developer
    Platform products, and to work in collaboration with multiple Microsoft
    teams inside of Customer Service and Support and Engineering and
    Operations teams.
  • The Premier Field Engineer role is strategic in nature, and as a
    trusted advisor to our Developer customers, you will suggest changes to
    better equip our Partners and Customers to gain productive use on our
    Developer platforms, and help influence in-market solutions today. In
    addition to helping drive supportability improvements into our
    customers’ solutions, you will also engage the engineering leadership
    within our customers and partners for strategic technical, architectural
    and design discussions, and drive strategic thought leadership. These
    strategic areas of focus will target our highest impact points for our
    Partners, Customers and other members. As a technical leader on this
    team you will be exposed to and responsible for several technologies in
    the Developer space!
  • Beyond extensive technical and product focus, this role requires
    the ability to frame and communicate issues and recommendations clearly
    and concisely, show exceptional attention to detail, and demonstrate
    the ability to build broad relationships with the right influencers,
    leveraging those relationships to impact key business results for our
    business. The successful candidate will have a solid understanding of
    the competitive landscape and use this understanding to influence key
    decision makers in both Support and the Engineering Groups. You must be
    able to work well under pressure while also exhibiting flexibility with a
    strong tolerance for managing through ambiguity and uncertainty.
  • Resolving customer issues including complex technical scenarios
    integrating several on premise and cloud capabilities (Windows, Windows
    Azure, SQL Azure, AppFabric, etc.) and scenarios supporting the service
    such as service availability, quality, outage management, subscription
    management, correlation of usage and charges, and cost efficient
    solution architecture.
  • Provide critical product and solution feedback to multiple engineering and operations teams
  • Lead the integration and collaboration diverse talented teams to resolve issues with specific technologies
  • At Microsoft, the sentence: “That’s not our problem” doesn’t
    exist in our lexicon. With thousands of employees, we deliver
    world-class assistance around the clock to our customers, partners and
    developers in 24 languages.
  • The Developer Platform is strategic to Microsoft enabling
    customers to develop, test, and deploy solutions in both the cloud and
    on premise to take advantage of economies of scale, reliability,
    globally distributed data centers, and generally reduce the cost and
    effort of managing dedicated IT infrastructure.
  • Developer Support is a strategic unit of Microsoft responsible for the following:
  • The definition and implementation of the support services required to win in the developer and enterprise market place.
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Responsibilities

  • The Premier Field Engineer is responsible for support delivery,
    providing technical support to Developer customers by resolving complex
    technical customer issues on the Microsoft developer platforms, and
    delivering Technical Support achieving high Customer Satisfaction and
    workflow efficiency targets; to identify required tools, access,
    training, processes or capabilities to assess and resolve customer
    issues.
  • Team members will need to closely collaborate with engineering and operations teams as well as other support engineering teams.

Qualifications
Soft Skills:

  • Leadership handle technically challenging and politically hot customer situations
  • Strong communications skills Excellent spoken and written English communication skills
  • Effective, polished interaction with customer both on the telephone and potentially face-to-face to gather information
  • Ability to drive product/service improvements in core technical focus area
  • Logical and Critical thinking, and demonstrated success in
    dealing with ambiguity and problem definition under continual deadline
    constraints
  • Passion for technology and customer support
  • Understanding of cloud vs. on premise computing
  • Superior problem solving and troubleshooting skills, an ability
    to use various data collection tools and methodologies to analyze
    problems and develop solutions
  • Ability to work collaboratively with the Engineering teams to
    drive architectural changes throughout the environments to improve
    stability of each environment
  • Outstanding partnering capabilities

Technical Skills

  • Knowledge of one or two of the following domains: ASP.NET,
    Windows Azure, Developer Languages and Tools including C#, C++, etc.,
    .NET CLR fundamentals, etc. Prior OSS development is also encouraged.

ASP.NET

  • .NET Framework 2.0 4.x
  • ASP.NET
  • IIS 6-7.x
  • WCF
  • Data access technologies

Windows Azure:

  • Windows Azure architecture and its components (Fabric, Compute, Storage)
  • Familiarity with development: tools, language, process, methods, troubleshooting
  • Knowledge of Windows Azure Platform services
  • Azure Platform development and deployment concepts
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Developer Languages and Tools (TFS, ALM):

  • Visual Studio and compilers
  • TFS
  • C# and managed code development
  • Familiarity with C++

.NET CLR:

  • CLR fundamentals including Garbage Collection, memory management

Experience

  • At least 3 years of experience in engaging in senior level
    technology decision maker discussions, deep experience with the design,
    development and troubleshooting/debugging of core Microsoft (competitive
    technology is an asset) software systems. including experience in a
    customer-facing consultancy or customer technical support role, plus
    minimum 6 years of experience in enterprise systems development,
    including enterprise architecture.
  • Demonstrated technical competence with MSFT development platforms
  • Experience leading a development team

Education/Certification

  • B.S. degree in Computer Science or equivalent experience
  • MCSD or other applicable advanced certification is a Plus

How to Apply
Interested and qualified candidates should:
Click here to apply

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