MTN Nigeria recruitment for a Customer Relationship Officer

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of
a diverse community in Africa and the Middle East, our brand is
instantly recognisable. It is through our compelling brand that we are
able to attract the right talents who we carefully nurture by
continuously improving our
employment offerings even beyond reward and
recognition.

MTN Nigeria is recruiting to fill the vacant position below:

Job Title: Customer Relationship Officer (Product & Testing)
Location:
Lagos
Job Description

  • Contribute to the sustenance of the MTN brand by providing high
    quality customer care to all MTN’s customers through assigned media/
    within designated location
  • To drive productivity ,professionalism and operational efficiency in the attainment of excellent service delivery
  • Maintain leadership in the ICT/Digital industry by keeping
    abreast of relevant industry news and notifying the team as appropriate.
  • Enhance/expand MTN’s role in the larger national macro
    environment by participating in CSR projects and/or NGO’s, involvement
    in recognized professional institutions etc.
  • Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
  • Complaint, query or request and record details of contact.
  • Develop implementation and project plans.
  • Extract value from what we already have by focusing on
    optimizing processes within the Unit/Department in line with the value
    creation philosophy.  This includes individual contributions and
    recommendations to improve existing business project/initiative. Drive
    Innovation by identifying and taking advantage of new business
    opportunities, e.g., by stimulating and encouraging new business
    opportunities, launch of products, product/process innovation etc.
  • Develop and define IT requirements to support process and system changes
  • Plan and manage the development and maintenance of required user systems
  • Participate in events relating to system upgrades and testing. Prepare and execute testing plans to ensure high quality results
  • Create detailed functional design documents for conversions, interfaces, and reports
  • Work with business unit and IS team to define and design user
    systems architecture. Ensure the availability of all required systems
  • Estimate resource requirement and determine IT impacted groups
  • Monitor and drive resolution of issues
  • Ensure proper documentation of all user systems and provide user guides for new and/or modified systems
  • Serve as a resource to super-users for education on technical system functionality.
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Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours

Experience & Training     

  • First  degree in any relevant discipline
  • Fluent in English
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
  • Relationship Management
  • Relevant systems training
  • CCBS
  • Call center policies, processes and procedures
  • Call Center applications, technology and systems training
  • Telephone/ physical interaction etiquettes
  • Experience working in a medium organization
  • Relevant work experience in the service industry
  • Experience in a call center (Prepaid/Postpaid) environment
  • Basic GSM
  • MTN Products & Services

Minimum Qualification     

  • BA, BEd, BSc or HND


How to Apply

Interested and qualified candidate should:
Click here to apply 

Application Deadline  7th September, 2016.

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