New Job Openings at Hilton Hotels and Resorts

Hilton Worldwide is one of the largest and fastest growing hospitality
companies in the world, with more than 4,200 hotels, resorts and
timeshare properties comprising more than 690,000 rooms in 93
countries
and territories.

Hilton Hotels and Resorts is recruiting to fill the position below:

Job Title: Reservations Agent
Job ID: HOT033BY
Location: Lagos
Employment Type: Full-time
Job Description

  • A Reservations Agent will serve as the main contact for room
    reservations at the hotel; and therefore, must offer an excellent
    service and influence the Guest decision to stay at the property.

What will it be like to work for a Hilton Worldwide Brand?

  • Our Team Members are the Heart of Hilton. As extraordinary
    hospitality professionals, we work together to make Hilton a great place
    to work and to build rewarding careers for ourselves and our
    colleagues.

What will I be doing?

  • As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel.
  • A Reservation Agent is responsible for offering excellent
    customer service, options, and other solutions to meet Guest and
    customer needs.

Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner,
    including ensuring all reservations are completed accurately and to the
    Guest’s expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?
A Reservations Agent serving Hilton Worldwide brands is always working
on behalf of our Guests and working with other Team Members. To
successfully fill this role, you should maintain the attitude,
behaviours, skills, and values that follow:

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency
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It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiate-level degree


Interested and qualified candidates should:
Click here to apply for this Position

Job Title: Security Manager
Job ID:
HOT033BU
Location: Lagos
Employment Type:
Full-time
Job Description

  • A Security Manager directs security personal to deliver a safe
    Guest and Member experience while coordinating with government and law
    enforcement and ensuring compliance with local safety legislation and
    emergency procedures.

What will it be like to work for a Hilton Worldwide Brand?

  • Our Team Members are the Heart of Hilton. As extraordinary
    hospitality professionals, we work together to make Hilton a great place
    to work and to build rewarding careers for ourselves and our
    colleagues.

What will I be doing?

  • As a Security Manager, you are responsible for directing and
    coordinating the activities of security personnel, coordinating with
    government and law enforcement agencies, and organising patrolling of
    the property to deliver a safe Guest and Member experience.
  • A Security Manager will also be required to liaise with the
    Hilton Safety/Security director on important matters and ensure that
    hotel is in compliance with all local safety regulations and emergency
    procedures.

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Maintain good communication and work relationships in all areas of the hotel
  • Coordinate with government and law enforcement agencies as necessary
  • Coordinate additional personnel for Conference and Banqueting functions
  • Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
  • Liaise with the Hilton Safety/Security director on the
    implementation of Company Policies, guides, and matters of mutual
    interest
  • Direct and coordinate the activities of all security personnel,
    engage in the implementation of safety and security procedures for the
    department, and provide assistance and advice to other departments in
    relation to security
  • Prepare incident reports
  • Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
  • Plan, deliver and facilitate regular staff awareness training
  • Be fully conversant of company terrorist procedures and convey to staff
  • Be fully conversant with hotel Fire and Emergency procedures
  • Responsible for management of key control within all departments
  • Assist the hotel in complying with Local Fire Safety Legislation
  • Assist the hotel with Local Safety Legislation being specifically responsible for compliance of the security department
  • Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security
  • Inquire as necessary into and report upon any thefts within the
    hotel using your discretion in connection with any of these matters that
    you deem should be reported to the police
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What are we looking for?
A Security Manager serving Hilton Worldwide brands is always working on
behalf of our Guests and working with other Team Members. To
successfully fill this role, you should maintain the attitude,
behaviours, skills, and values that follow:

  • Organised and systematic approach to problem solving
  • Security industry experience in managerial capacity
  • Ability to listen and respond to demanding guest needs
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations
  • Good grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in same or similar role
  • First Aid
  • Fire fighting qualification
  • IT proficiency
  • Fire combat training


Interested and qualified candidates should:
Click here to apply for this Position

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