Oracle Corporation Job in Nigeria for a Customer Success Manager

Oracle provides the world’s most complete, open, and integrated business
software and hardware systems, with more than 370,000 customers
including 100 of the Fortune 100 representing a variety of sizes and
industries in more than 145 countries around the globe.
Oracle is recruiting to fill the position in Nigeria below:

Job Title: Customer Success Manager AOP
Job Code: 16000V9X
Location: Lagos
Job Summary
Oracle’s Public Cloud Customer Success Team:

  • Oracle’s Cloud mission is to bring its leading enterprise
    technology and business applications software to customers, anywhere in
    the world, through the Internet.
  • Oracle Cloud is a broad set of industry-standards based,
    integrated services that provide customers with subscription-based
    access to Oracle Platform Services, Application Services and Social
    Services, all completely managed, hosted and supported by Oracle.  With
    predictable subscription pricing, Oracle Cloud delivers instant value
    and productivity for business users, developers and administrators.
  • Oracle’s Cloud Customer Success Organization is a focused group
    of Cloud Customer Success experts whose mission is to drive successful
    Oracle Public Cloud utilization and replenishment through the proactive
    management of all facets of the customer engagement lifecycle.  Join one
    of the most visible areas of Oracle’s continued success with Cloud;
    this is an exciting opportunity to create and lead this new function.

Role Overview

  • Reporting into the ECEMEA Senior Director of Customer Success,
    the CSM will be responsible for fusing and complementing the
    relationship between The Oracle Public Cloud and customers core business
    objectives and priorities thereby driving increased business value and
    alignment between Oracle and its valued customer community.
  • This will include problem solving, milestone development and
    ongoing state of the customer reviews to ensure that customers maximize
    their usage of the platform.
  • Ultimately the success of the role is driving and securing a
    high level of customer satisfaction and ensuring that consumption of
    Oracle’s Public Cloud continues in its upward trajectory.
  • The Customer Success Manager will be responsible for driving
    customer adoption through successful on-boarding and utilization of the
    PaaS and IaaS services. 
  • They will need to proactively identify and prioritise
    opportunities, and collaborate with PreSales, Sales, Development,
    Consulting, Partners (etc) to improve the customer’s consumption of
    Technology Cloud credits. 
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Responsibilities

  • Serve as the primary point of contact for customer post sale Cloud related activities
  • Assume responsibility for Public Cloud PaaS and IaaS adoption and issues escalation
  • Driving high customer Satisfaction ensuring cloud credit consumption and renewal of cloud contacts
  • Perform rapid assessments of clients internal technology
    landscape and targeting use cases and deployment targets for Public
    Cloud technology
  • Partner with internal Oracle stakeholders to align account activities with the customer’s business case and strategy
  • Provide forecasts on likely future customer consumption
  • Prepare and educate customers on new features / services
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
  • Development of reference accounts
  • Operate as key conduit for knowledge transfer to install base
  • Serve as the customers advocate and provide feedback to product management and development organizations
  • Identify replenishment risks and collaborate with internal teams to remediate and ensure ongoing replenishment
  • Responsibility to on-board seed systems onto Public Cloud and
    provide guidance in identifying opportunities where Oracle Public Cloud
    can be leveraged and up selling ancillary services and emerging
    technology

Experience & Qualifications

  • 10 years+ of experience of Oracle Technology success with customers
  • Proven track record of proactive problem solving
  • An understanding of development and deployment concepts and tools that enable successful Public Cloud deployments
  • Core hands on foundational skills based on middleware and database development
  • Excellent communication skills, external customer communication,
    but also internal communication, including SR tracking, issue
    identification and triage as well as escalation protocols
  • Flexibility, this is a high growth area that requires agility
  • Fluent English as well as local language mandatory
  • Ability to travel 40%+
  • Enthusiasm, energy and ability to evangelize and expand the footprint of seeded markets in the public cloud platform
  • Broad knowledge and experience in Public Cloud ecosystem and IT infrastructure elements
  • Experience in a customer-facing, role such as consultant,
    solutions engineer or hands on Customer Success Manager in the Cloud
    ecosystem
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How to Apply
Interested and qualified candidates should:
Click here to apply

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